This episode of In Focus, recorded live at The Adviser's recent Better Business Summit 2020, unveils what Australians think of the mortgage process and mortgage brokers.

By speaking to broker customers, direct channel customers and those who have not yet taken out a mortgage, the Consumer Access to Mortgages Report reveals exactly what borrowers want from the mortgage process - and, crucially, the channels that they think will deliver it.

Annie Kane is joined by the head of strategy at Momentum Intelligence, Michael Johnson, and director and co-founder of Momentum Media, Alex Whitlock, to unpack the statistics around mortgagor satisfaction and its implications for the mortgage broking industry.

In this episode, tune in to find out:

- The misconceptions borrowers have about mortgage broking - Why best interests duty is an opportunity for brokers - What future borrowers think about the broker channel

And plenty more!

- Access the full Consumer Access to Mortgages Report - Take part in the Third-Party Lending Report 2020 - Myths and Legends cover story