Welcome to Industry Spotlight—a focused series hosted by Sam D’Arc, highlighting standout dealerships and innovative companies, and exploring the trends driving success in today’s automotive market. Today, Sam sits down with Parker Boice, General Sales Manager at BMW Utah and Than Hancock, Chief Sales Officer at Podium.

This episode is brought to you by:

1. Podium - Don’t miss another lead. With Podium’s AI BDC, dealerships are seeing an 80% increase in after-hours appointments by handling leads 24/7. Instantly respond to inquiries, book test drives, and let your team focus on what matters: closing deals. Learn how Podium can help you sell more cars at https://www.podium.com/car-dealership-guy

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Topics:

01:15 How to compete in a crowded market?

04:45 How are customer shopping trends changing?

06:10 Biggest lead management challenge and solution?

11:53 How does AI improve customer experience?

18:57 What is agentic AI?

22:20 Will AI replace sales jobs?

26:15 Future of AI in dealerships?

28:01 Who owns and controls AI data?

37:31 How fast is AI evolving?

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