In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro interviews Brad Ruben, President of Archway Computer. Brad discusses the significance of technology support and consulting for insurance agencies.

Episode Highlights:

• Brad gives an overview of the Archway Computer System's beginnings. (2:20)
• Brad finds that rising agencies have mastered the use of technology. (6:55)
• What are the top three technological challenges that Brad sees agencies facing? (8:06)
• Brad mentions that the book Zen and the Art of Motorcycle Maintenance influenced his life significantly. (17:06)
• Brad talks about how he met his great mentor. (21:54)
• What is Brad's advice for finding the perfect partner for an agency? (22:43)
• Brad explains why Office 365 is a must-have if you’re planning to have remote staff. (36:14)
• How much does it cost to have great IT service per user?  (40:46)
• What should working with a ridiculously amazing insurance tech partner look and feel like? (46:02)

Key Quotes:

• “In order to really cover all the security gamut, you have to have all the specializations for email security, for phishing attacks for any virus for backup.” - Brad Ruben
• “I do find that the agencies that are growing, have learned to leverage technology.” - Brad Ruben
• “I always tell people that the insurance industry is a little like the mob, you can never leave.” - Brad Ruben

Resources Mentioned:  

• Brad Ruben LinkedIn
• Archway Computer
• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners