In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro brings you a mashup of her 3-minute videos where she discusses the final four ways on how to be ridiculously amazing this year and their latest course in Agency Performance.

Episode Highlights:

• Kelly shares that we all need to be focused on being Tiggers because Tiggers are much more fun and the agencies’ grow faster. Therefore, it gives more opportunity to everyone. (2:01)
• Kelly shares that we need to have a conversation and provide people options because remarketing is the last tool in your toolkit and it’s the most labor-intensive tool. (8:03)
• Kelly explains the latest Agency Performance Pack. (9:07)
• Kelly mentions that their number one goal is every single time a client calls us, we need to improve their day and leave them better educated. (12:48)
• Kelly mentions that we must recognize that we have the honor of protecting what people work hard for. (16:26)

Key Quotes:

• “It’s all about Eeyores and Tiggers, and we know that Tiggers are fun to be around, happy, and excited, and Eeyores tend to be a little bit more glum. And if your agency wants to be ridiculously amazing, you need to keep finding Tiggers and replace those Eeyores.” - Kelly Donahue-Piro
• “We want to make sure that you're educating and using knowledge to really be the sword against price. Because when people are confused and they don't know what they're paying for, they will lean on price.” - Kelly Donahue-Piro
• “Your role in insurance is to not just talk about rate and price. Your role is to really be their tour guide, make it about coverage, and finding something in their budget. And that's all we’ve got to do. So, we need to use knowledge, and knowledge just doesn't happen in a time of peril.” - Kelly Donahue-Piro
• “We are not here to do a task, we are here to have an outcome, and the outcome is complete protection for that client. And they have the right to reject that, but we have to educate and lead them.” - Kelly Donahue-Piro

Resources Mentioned:

• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners