In this episode of the Ridiculously Amazing Insurance Agent podcast, host Kelly Donahue-Piro brings you a mashup of her 3-minute videos. She discusses how to convert Monday from the worst to the best day of our insurance week, how to handle the “Karen” in your agency, and what account managers really want.

Episode Highlights:

• How can you structure your Monday for success? (1:50)
• Kelly shares why Monday tends to be one of her favorite days. (3:51)
• How should you handle the ‘Karen’ in your insurance agency? (6:13)
• Kelly shares strategies to address problems within your organization. (7:33)
• Kelly tells us why she’s a firm believer in the insurance tidal wave. (11:57)
• What do account managers really want? (15:32)
• Kelly mentions why it’s important to celebrate success. (15:53)
• Kelly shares the benefits of utilizing checklists. (17:23)

Key Quotes:

• “Monday is not the worst. In fact, you can get your butt kicked just as hard on a Wednesday as you could on a Monday. But, if you're coming in every Monday expecting the worst...Great news, it's definitely gonna find you.” - Kelly Donahue-Piro
• “Cancer in your organization is always going to grow and spread. There's only one way around it. If you have a “Karen” in your organization, I encourage you to reach out to us if you need some help.” - Kelly Donahue-Piro
• “When you can stop and recognize them, you see a huge change in attitude. But, the idea is you have to put yourself into their shoes and have some empathy.” - Kelly Donahue-Piro

Resources Mentioned:

• Kelly Donahue-Piro LinkedIn
• Agency Performance Partners