Gallup's Chief Scientist for workplace research, Dr. Jim Harter joins Mark to discuss his new book, "It's The Manager" which debuted #1 last week on Amazon's bestseller list.

Gallup's largest study ever on the "Future Of Work" led to 52 new discoveries on leadership effectiveness -- many of which Harter addresses. One key take-away if that while our workplaces are experiencing profound & rapid change, we remain reliant on managerial practices from a long-gone era.

Harter has compiled a data-base of 40 million workers around the world who have completed an engagement survey within their organization. From an analysis of this data, he discovered a massive spread from top to bottom team performance -- and 70% of the variation in employee engagement can be attributed to the team's manager.

So what characterizes the managers and teams that soar to and stay on the top?  It's all covered in this podcast!