2017年英语专业四级听力 对话1

Conversation One

对话1

Questions 1 to 5 are based on Conversation One.

请根据对话1回答第1题至第5题。

Good afternoon, this is B.E.S. customer service line. Maggie speaking. How can I help you?

下午好，这里是B.E.S.客户服务热线。我是麦琪。有什么可以帮助您的吗？

Yeah.Yeah. Look, it's about my computer I bought of you one month ago.

嗯。是我的电脑，一个月前从你们公司买的。

Yes.What seems to be the problem?

好的。出了什么问题呢？

Well,I was transferring my files to it from my flash drive and they got lost.Everything!

嗯，我从闪存盘往电脑里传文件的时候，文件丢失了。全丢了！

Okay.Now, don't worry. I'm sure we can sort something out. First, can you give me a few details? The computer has lost all your data, you say?

好的，您别着急。我们慢慢解决。可以先告诉我详细情况吗?您刚才说，电脑弄丢了您所有的文件是吗？

Yes.But you don't understand. It wiped everything of the flash drive as well.

对！你不知道。连闪存盘里的东西都全没了！

My whole life! My whole life was in those files!

那可是我的命啊！那些文件就是我的全部生命！

Oh.My goodness. Are you sure? Sounds like the problem is with your flash drive.

天呐。您确定吗？好像是您闪存盘出了问题。

Of course not. There is nothing wrong with my flash drive. I've had it for years.And I used it yesterday in my office, in another computer.

不可能！我的闪存盘没问题。我都用了好几年了，昨天在办公室里还插在另一台电脑上用过。

Okay.I can understand how upset you must be. Now, I don't think we can deal with it on the phone, so I'm going to send a service engineer to see if they can retrieve your data. Can you give me your product reference number?

好的。我知道您一定很着急。我们在电话上也不能解决问题。我这边会派客服工程师去看看能不能帮您恢复数据。可以给我您的产品参考号吗？

Mmm. Ah, yes. Here it is. It's RF40101.

嗯，好，是RF40101。

Thank you.

谢谢。

I'll be expecting a total refund and compensation if this can't be fixed.

修不好的话，我想退全款，并要求赔偿。

I'm sorry. But we are not authorized to give refunds. What I can do is to send you abrand-new computer. How would that be?

对不起。我们没有权利帮您退款。我只能给您换一台新电脑，您看怎么样?

But mine is supposed to be a brand-new computer. You think I want another one of these?After what the last one did to my files?

可是我现在这个也算是新电脑啊。你觉得我还能再接受一个这样的电脑吗？这个电脑都把我文件弄丢了。

Well,let's see what our engineer can do. Hopefully, it's not quite as bad as you think. Now, I've got your address here in your customer file—No.23, Bond Street,right?

好吧，那我们等工程师的处理结果吧。希望，事情并没有您想象的那么糟糕。我这边从您的客户档案里找到了您的地址，庞德街23号，对吗?

Yeah.Right.

对。

And it's a Mr. Adams, isn't it?

亚当斯先生，对吗？

Yes.

是。

Right.Mr. Adams, we'll have an engineer with you early tomorrow morning. And I'll ask him to bring a new hard disc with him. Will you be at home?

好的，亚当斯先生。明天上午我们的工程师会到您那边。我会让他带一个新硬盘过去。您到时候在家吗？

Yes.But not before 8:30.

在家。八点半以后在家。

Okay.Our engineer will contact you before he comes. Can you be reached by this number---6574-3205?

好的。我们的工程师到之前会联系您。您的号码是6574-3205对吗？

Yes.Sure.

是的。

Well.Best of luck this afternoon. I hope we can solve the problem for you.

好的。祝您下午好运。希望我们可以为您解决问题。

Well.Thanks. Ur...Good bye.

好的，谢谢。呃..再见。

Goodbye, Mr. Adams.

再见，亚当斯先生。

Questions 1 to 5 are based on Conversation One.

请根据对话1回答第1题到第5题。

Q1: What's wrong with the man's computer?

第1题：这个男士的电脑出了什么问题？

Q2: How will the man be compensated if the computer can't be fixed?

第2题：电脑修不好的话，这位男士会得到什么样的赔偿？

Q3: How did the man feel about the woman's offer of compensation?

第3题：这位男士对这位女士提出的赔偿方案满意吗？

Q4: When will the service engineer come to fix the computer?

第4题：客服工程师什么时候来修电脑？