TTEC Chief People Officer Laura Butler shares how leaders can balance humanity and technology in a rapidly changing world. Drawing on her experience leading 54,000 global employees, Butler explores the evolving demands of leadership in the age of AI—where clarity, authenticity, and decisiveness matter more than ever. She reflects on lessons from crisis leadership, the importance of continuous learning, and how organizations can transform compliance into commitment. Butler also offers a forward-looking view on using AI to enhance coaching, connection, and communication across large, diverse teams. This conversation explores how today’s leaders can build cultures of trust, adaptability, and shared purpose in times of transformation.

 

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