July 04, 2025

Leadership Lessons from the Ritz-Carlton with Dr. Jen Derse

42 minutes

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(00:00) - Introduction to Dr. Jen Derse

(02:05) - The Disappointment of Corporate Dentistry

(05:15) - From Quitting to Thriving: Building Espire Dental

(08:08) - Instilling Hospitality in Dentistry

(10:40) - Leadership Lessons from the Ritz-Carlton

(14:16) - Creating a Culture of Excellence

(17:55) - Maintaining Quality Across Multiple Locations

(21:14) - The Role of Private Equity in Dentistry

(24:23) - The Importance of Patient Experience

(27:18) - Personal Stories of Resilience

(31:23) - Advice for New Dentists Facing Debt

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Dr. Ingrid Murra

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Dr. Kyle Stanley
Dr. Christian Coachman

The Happy Dentist Podcast

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By mytwofront.com

88 ratings

July 04, 2025

Leadership Lessons from the Ritz-Carlton with Dr. Jen Derse

42 minutes

➡️ Keep 100% of ortho patients in-house with a dedicated virtual ortho team: Apply Now

🎟️ Sign up for our next Live Workshop: Register Here

🤝Access instant Invisalign savings by becoming a Friend of Two Front. Save thousands of dollars a year here.

This episode is brought to you by Two Front.

Two Front dentists start 10-50 Invisalign patients a month with an all-in-one virtual orthodontic platform that guarantees Invisalign predictability and quadruples profitability.

No lab fees. No ClinChecks. No headaches.

▶ Apply to partner with a virtual orthodontic team to keep 100% ortho in-house today.