This episode was recorded at the 18th annual Reverse Logistics Association Conference and Expo in Las Vegas, the center returns management, reverse logistics, and more.

Host Scott Luton was joined by Chris Bleess, Vice President, Sales and Partnerships at Service Central Technologies, a provider of cloud-based SAS applications for aftermarket services. They can manage aftermarket repairs in a retail setting, via large depots, and through their service provider network.

In this conversation, Scott and Chris discuss:

• The complexities of ‘right to repair,’ especially for manufacturers with proprietary tools

• How high he thinks return volumes will get in 2022

• How mass personalization and customization will affect the eCommerce shopping experience – and maybe the returns process too

Additional Links & Resources:

Learn more about Supply Chain Now: https://supplychainnow.com/program/supply-chain-now

Subscribe to Supply Chain Now and all other Supply Chain Now programs: https://supplychainnow.com/subscribe

Check out the 2022 Supply Chain and Procurement Awards: https://supplychainprocurementawards.com/

Download the U.S. Bank 2021 Q4 Freight Payment Index: https://bit.ly/3pwmWKC

Turvo's Logistics Success Playbook: https://info.turvo.com/logistics-success-playbook

The Tecsys “Warehouse Automation Education Series”: https://infohub.tecsys.com/warehouse-automation-series

Meet with 6 River Systems at Modex: https://bit.ly/3tkmcsa

Join 6 River Systems' interactive site tour at Verte on March 30th: https://bit.ly/3vl0d7k

This episode was hosted by Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnow.com/learning-patience-on-demand-society-845