LEVEL UP: A Wedding Photography + Videography Podcast

You can only grow your wedding business alone for so long. 👀

There was a point in both of our businesses when we realized that posting on Instagram, relying on inquiries to magically find us, and simply showing up to weddings to do our jobs wasn’t going to get us where we wanted to go.

We needed PEOPLE.

Real relationships with wedding planners. Friendships with other photographers and filmmakers. Connections with vendors who could open doors we didn’t even know existed yet.

But here’s where we think a lot of wedding photographers and filmmakers get networking wrong: they approach every relationship looking for the ROI.

Will this planner refer me?
Can this person get me into better weddings?
Is this relationship worth my time?

And people can FEEL that.

In this episode of The Level Up Podcast, we’re talking about why networking and genuine vendor relationships become so important as you grow into the higher end of the wedding industry, the biggest networking mistakes we see creatives make, and why some of the relationships that change your business might take YEARS to fully develop.

We’re also giving you a peek inside League, our education + networking community for wedding creatives, and sharing why we created a space centered around real connection, collaboration, referrals, and getting talented people in the same room.

Networking isn’t about collecting contacts or getting a planner to send you a wedding next month. It’s about showing up, being a good human, finding your people, helping OTHER people make connections, and continuing to plant seeds.

The ROI might not happen tomorrow. But those relationships can completely change the trajectory of your wedding photography or videography business.

If you’re ready to stop trying to grow your business from behind your computer and start building relationships that can grow WITH you, this episode is for you. 🤍

00:00 - 06:40 | Inside League: Building a Community for Wedding Creatives
06:41 - 09:07 | League Parties & Why In-Person Connection Matters
09:08 - 14:16 | Why You Can’t Grow Your Business Alone
14:17 - 16:30 | Networking Like a Human: Finding Your People
16:31 - 20:20 | The Biggest Networking Mistakes Wedding Creatives Make
20:21 - 23:36 | Playing the Long Game: Relationships, Referrals & ROI
23:37 - 24:21 | Final Thoughts & What’s Next for League

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

What happens when a business that has been successful for YEARS suddenly… slows down?

A year ago, Kelley was staring at an almost empty wedding calendar. After 15+ years in business and hundreds of weddings, 618 Studios had lost momentum. Somewhere along the way, the business had slipped into autopilot.

So Kelley decided to become the student again.

She went back through the exact strategies we teach inside The Luxury Mastermind. Branding. Positioning. Marketing. Planner relationships. Getting in the room. Saying YES again.

And 18 months later? The momentum is WILD. 🚀

618 Studios is already 80% booked for 2027, couples are increasing their budgets to work with her, planner referrals are coming in, and demand is at a level she hasn’t experienced in years.

In this episode, we’re talking about what changed, why even an established wedding photography or videography business can’t stay on autopilot forever, when it actually makes sense to raise your prices, and why sometimes the best thing you can do for your business is get hungry again.

Because sometimes the opportunity that looks “too small” is the one that changes everything.

If business has felt a little slower than you’d like lately, this conversation is for you.

Timestamps:
00:00 - 04:50 | The End of an Era: Retiring The Luxury Mastermind
04:51 - 08:08 | Going All In: Student Success & Building a Sustainable Business
08:09 - 12:09 | From Booking Drought to High Demand: Rebuilding 618 Studios
12:10 - 16:49 | Why Business Momentum Slows & the Work It Takes to Get It Back
16:50 - 20:27 | Raising Your Prices: When the Market Is Actually Ready
20:28 - 25:15 | Saying Yes Again: Networking, Opportunities & Getting Back in the Room
25:16 - 29:36 | Staying Hungry, Investing in Support & What’s Next for Level Up

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

We are keeping the party going with these reruns and today's is such a good one. We loved hearing Tayler's story in October 2025 and it has been so fun to watch her growth since then!

Every photographer and filmmaker hits that moment when they realize something has to change. The work is there, the passion is there, but the business side feels heavy. The pricing conversations, the boundaries, the burnout, the self-doubt. You start to wonder if you are really capable of building the kind of brand that commands respect, trust, and luxury-level bookings.

In this episode, we sat down with Taylor, a talented creative who made the bold decision to reinvent her business from the inside out. From raising her prices with confidence to navigating the leap into the luxury market, she shares what it truly takes to grow beyond comfort and into clarity.

The truth is, your next level is not waiting on a viral post, a new camera, or a perfect moment. It is waiting on your decision to finally step forward.

You are capable of building a brand that attracts high-end clients, of creating work that feels both meaningful and profitable, and of running a business that supports your life, not the other way around.

Doors to the Luxury Mastermind are now open. This is your opportunity to step into the next level of your business with strategy, clarity, and community that will support your growth every step of the way.

👉 Learn more at thelevelupco.com/workshop

Timestamps:
00:00 – 03:00 | Mastermind Announcement and Episode Introduction
03:00 – 10:30 | Taylor’s Journey from Planner to Photographer
10:30 – 17:00 | Pricing Growth and Shifting Toward Luxury Clients
17:00 – 23:00 | Social Media Boundaries and Professionalism in Business
23:00 – 32:00 | Networking, FAM Trips, and Building Industry Relationships
32:00 – 48:46 | Overcoming Fear, Elevating the Client Experience, and Mastermind Invitation

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

We have another rerun for you today and this one is a good one!! In this episode of The Level Up Podcast, Taylor Petrinovich and Kelley Gilster sit down with Skylar Ball to share the exact strategies that helped him break through pricing plateaus and start booking luxury weddings.

If you've ever felt stuck at the $5,000 mark or struggled to make the leap to five-figure bookings, this episode is for you. Skylar opens up about his journey from starting during COVID to landing high-end clients—proving that mindset shifts, strategic networking, and the right business moves can make all the difference.

We’re diving into how to:
- Stop playing small with your pricing and own your worth.
- Build relationships that position you as a premium vendor.
- Maintain work-life balance while scaling your business.
- Tap into new markets and make your brand irresistible to luxury clients.

Whether you’re a seasoned pro or just starting to think about leveling up, this episode is packed with actionable insights to help you book higher-paying clients without burning out. 🎉

You’re more capable than you think—and sometimes, all it takes is shifting your mindset and getting in the right rooms. 💪 Tune in and get inspired to GO FOR IT! 🏃‍♀️

Timestamps:
[00:00 – 05:45] Starting and Scaling a Profitable Wedding Business
[05:46 – 10:12] Breaking Through Pricing Plateaus
[10:13 – 15:00] The Role of Education and Mindset in Growth
[15:01 – 25:30] Building a Sustainable Business and Expanding to New Markets
[25:31 – 30:30] Creating Exceptional Experiences That Lead to Referrals
[30:31 – End] Growth Mindset, Final Takeaways, and Networking Tips

Connect with Skylar:
🔗Instagram: https://www.instagram.com/skylarball_/
💻Website: https://skylarball.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

Today we are running it back with a very special TLM Alumni Myla Li!! This episode was recorded in August of 2024 so make sure you go take a peek at her work to see how much she has grown since then!

What if you could scale your wedding photography business from $3K to $10K+ weddings in just one year? That’s exactly what Myla Li did, and she’s sharing her journey in this episode of The Level Up Podcast.

From second shooting over 20 weddings in her first year to booking five-figure weddings for 2025, Myla reveals how she used Instagram marketing, strategic branding, and unique offerings like Super 8 film to differentiate herself in the luxury market. She also discusses the mindset shifts that helped her break into high-end weddings and scale her business—while still working full-time as an engineer.

If you’re a photographer or filmmaker looking to raise your prices, attract luxury clients, and build a profitable brand, this episode is a must-listen!

In this episode, we cover:
✔️ How Myla went from $3K weddings to booking five-figure weddings in one year
✔️ The role of second shooting and portfolio curation in building a luxury brand
✔️ Why branding and Instagram marketing are key to attracting high-end clients
✔️ How adding Super 8 film photography & videography helped her stand out
✔️ The mindset shifts required to confidently increase pricing without pushback
✔️ How The Luxury Mastermind helped Myla scale her business quickly

💬 What’s your biggest challenge in growing your wedding business?
DM us on Instagram @TheLevelUpCo or share your thoughts in the comments on YouTube!

⭐ Loved this episode?
Subscribe, rate, and review to help more wedding photographers and videographers level up their businesses.

Timestamps:
00:00 – 05:00 | Introduction
05:01 – 12:00 | Meet Myla Li: From Engineer to Luxury Wedding Photographer
12:01 – 20:00 | Starting a Wedding Photography Business in 2021
20:01 – 28:00 | Scaling from $3K to $10K+ Weddings in One Year
28:01 – 34:00 | The Power of Branding & Instagram for Growth
34:01 – 39:00 | Final Thoughts

Connect with Myla:
https://www.instagram.com/mylaliphotos
https://mylaliphotos.com/

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

What if the thing standing between you and your next level isn’t your talent... but believing you’re actually capable of getting there?

This week on The Level Up Podcast, we’re sitting down with wedding filmmaker Taylor Nichols, who filmed her first wedding for a whole $10 😅

Fast forward to today and she’s traveling the world filming destination weddings, and after joining The Luxury Mastermind, took her starting price from $3,200 to $6,500 with collections reaching nearly $10K 🤯

Taylor shares the mindset shift that took her from asking, “What do they have that I don’t?” to “Why NOT me?” and the tangible changes that helped her business grow FAST.

We’re talking about investing in the right education, elevating your brand, curating your Instagram, showing up differently on wedding days, and paying attention to the small details luxury clients and planners absolutely notice.

If you’re a wedding photographer or filmmaker ready to raise your prices, attract higher-end weddings, and stop playing small, this episode is your reminder:

Why NOT you? 🚀

Timestamps:
00:00 - 10:13 | From a $10 Wedding to Full-Time Filmmaking
10:14 - 19:56 | Building Confidence, Investing in Education & Finding Community
19:57 - 21:48 | The Luxury Mastermind
21:49 - 25:33 | Doubling Her Prices & Breaking Into Destination Weddings
25:34 - 30:19 | Destination Wedding Filmmaking & Traveling for Work
30:20 - 36:50 | The Brand Shifts That Helped Her Reach $10K Weddings
36:51 - 39:30 | Finding the Right Mentors & Actually Implementing the Advice
39:31 - 40:46 | Final Thoughts & Taylor’s Upcoming Scotland Wedding

Connect with Taylor:
https://www.instagram.com/taylornicholsfilms/
https://taylornicholsfilms.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

After 3.5 years and over 400 students, this chapter is coming to a close.

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

What if the thing standing between you and your next level isn’t your talent, but the way you’re positioning it?

In this episode, we’re sitting down with Southern California wedding photographer Alysha Miller to talk about her 10-year journey in the wedding industry, what finally made her realize she was ready for MORE, and the changes that led to her first five-figure wedding booking.

For years, Alysha described her business as a “plastic bag in the wind.” She was talented, experienced, and booking weddings, but her portfolio was all over the place, her brand lacked a clear direction, and she kept finding herself at the same venues and around the same $5,500-$6,000 price point.

Eventually, she decided something had to change.

We talk about what happened when Alysha raised her prices and was willing to book LESS while she repositioned her business, how she learned to recognize and leverage luxury weddings already within her reach, and why understanding the subtle signals of the luxury market can completely change the way you curate and market your work.

We also get into one of our favorite parts of Alysha's story: how YEARS of showing up with integrity as a second photographer eventually resulted in a referral for her first $10,500 wedding.

No quick hack. No viral Instagram post. Just relationships, trust, patience, and doing the right thing when no one was watching.

If you’re a wedding photographer or filmmaker who feels like you’ve been stuck at the same price point, attracting the same weddings, or wondering why simply raising your prices hasn’t created the growth you expected, this episode is for you.

Sometimes getting to the next level isn’t about becoming more talented.

It’s about building a brand, client experience, portfolio, and reputation that finally MATCH the level you’re ready to charge for. 🚀

Timestamps:
00:00 - 04:55 | Meet Alysha Miller: Branding, Website Design & Her Business Journey
04:56 - 34:00 | Introduction & Alysha's Photography Origin Story
34:01 - 42:00 | 10 Years in Business: Finding Her Niche in Southern California
42:01 - 48:20 | Using Fashion & Luxury Details to Elevate Your Brand
48:21 - 56:55 | Raising Prices, Booking Less & Breaking Into the Luxury Market
56:56 - 01:05:05 | Why Your Brand & Client Experience Need to Match Your Pricing
01:05:06 - 01:11:45 | How Relationships & Integrity Led to Her First $10K+ Wedding
01:11:46 - 01:12:41 | Final Thoughts & Alysha's Next Chapter

Connect with Alysha:
https://www.instagram.com/alyshamillerphoto/
https://alyshamiller.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

Wedding albums are making a comeback… but maybe not in the way you think 👀

In this episode, Kelley sits down with Antonia from Dekora Albums to talk about the shift happening with Gen Z couples and why, despite growing up in an incredibly digital world, they’re craving things that feel REAL, tangible, and personal.

From scrapbooking and needlepoint to printed invitations and wedding albums, physical keepsakes are having a moment again. And for photographers, this creates a huge opportunity to not only elevate the client experience, but add another meaningful revenue stream to your business.

We’re talking about how Gen Z is changing the traditional wedding album, why personalization matters more than ever, and how photographers can sell albums through STORYTELLING rather than treating them like another add-on.

Plus, if the thought of designing albums immediately makes you want to run the other direction 😂 we’re talking about ways to simplify the design process, when to introduce albums to your couples, and why an album sale doesn’t necessarily have to happen before the wedding.

Whether you already offer wedding albums or have been wondering if your clients even WANT them anymore, this conversation might completely change the way you think about them.

Because digital galleries are convenient.

But an album? That becomes part of their family’s story. ❤️

Timestamps
00:00 - 02:40 | Why Wedding Albums Still Matter in a Digital World
02:41 - 07:47 | Gen Z’s Return to Tangible, Personalized Keepsakes
07:48 - 11:12 | Selling Albums Through Storytelling & Simplifying the Design Process
11:13 - 13:44 | How to Introduce Albums Into Your Wedding Photography Business
13:45 - 16:52 | The Rise of Editorial Coffee Table Wedding Albums

Connect with Dekora Album:
https://www.instagram.com/dekoraalbum
https://www.dekoraalbum.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/

Disappointment is part of running a wedding photography or filmmaking business. No matter how experienced you are, there will be moments where a client is frustrated, expectations get crossed, or something doesn't go according to plan.

The good news? Those moments don't have to define your business.

In this episode of The Level Up Podcast, Kelley sits down with destination wedding photographer Eric Kelley to have an honest conversation about something we rarely talk about: how to handle difficult client situations with confidence, professionalism, and empathy.

We dive into how to set better expectations from the very beginning, communicate proactively throughout the client experience, respond without letting emotions take over, and turn disappointing situations into opportunities to build even more trust.

Whether you're a wedding photographer, wedding filmmaker, or creative entrepreneur, this conversation will help you create a stronger client experience, avoid common communication mistakes, and build a business that's known for professionalism just as much as incredible work.

If you've ever received a difficult email, worried about disappointing a client, or wondered how seasoned professionals navigate these situations, this episode is for you.

Timestamps:
00:00 - 02:23 | Meet Eric Kelley & Why Disappointment Matters
02:24 - 09:53 | Managing Client Expectations & Preventing Miscommunication
09:54 - 17:59 | Responding to Difficult Clients Without Reacting
18:00 - 22:26 | Proactive Communication That Builds Trust
22:27 - 25:15 | Turning Setbacks Into Long-Term Success

Connect with Eric:
https://www.instagram.com/erickelley
https://erickelley.com/

The FINAL round of The Luxury Mastermind will start in Fall 2026! We are thrilled to welcome you inside our signature 10 week program. Learn more + save your seat here >> https://thelevelupco.com/mastermind

📲 Love this episode? Screenshot and share it on social media! Tag us on Instagram at @TheLevelUpCo and let us know your biggest takeaway.

The Level Up Co. Resources:
- Wedding Planner Email Templates: https://thelevelupco.com/planner-email-template-bundle
- Elevated Client Experience Bundle: https://thelevelupco.com/client-experience-bundle
- Elevated Shot List: https://thelevelupco.com/elevated-shot-list
- The Luxury Framework Course: https://thelevelupco.com/theluxuryframework
- The Luxury Pricing Mini Course: https://thelevelupco.com/reset

Connect with Taylor , Kelley + The Level Up Co.:
🔗Instagram: https://www.instagram.com/thelevelupco/
🔗Taylor's Instagram: https://www.instagram.com/taylorpetrinovich/
🔗Kelley's Instagram: https://www.instagram.com/618studios/
💻Website: https://thelevelupco.com/