Make BIG Happen podcast with Mark Moses

We've talked a lot in the past year about how moments of disruption can provide entrepreneurs with a BIG opportunity to start a new business. And in this current environment, nimble startups and aggressive existing companies can identify and fulfill customer needs that their larger competitors might be overlooking.

That is, as long as the CEO has a clearly defined plan and enough resilience to tackle whatever unforeseen problems are around the corner.

On today's show, CEO Coaching International's Jeff Bledsoe explains how he led his food processing startup through the fire -- literally -- to $200 million in revenue and a BIG exit.

Accelerating your company's growth rate involves much more than just improving the sales skills of your team. It takes a combination of truly listening to and understanding what your clients need and positioning your people, services, and products as the ideal, one-stop solution. 

On today's show, John Giegerich shares five ways that businesses that have a solid foundation in place can take that next step and empower their sales force to deepen client relationships and generate BIG sales. 

One of the toughest parts of being a CEO is all the distractions. Everybody wants a piece of your time. So how do the best CEOs manage to perform at their peak without getting burned out? How do you develop this personal and work mastery?

On today's show, Bruce Bowser shares the key steps entrepreneurs and CEOs can take to take back their time and develop personal and work mastery.

For every Zoom call or Slack message that quickly becomes part of your daily workflow, there's a CRM system that doesn't quite integrate right, a customer service platform that misfires, or an inventory management system that's too cumbersome. Separating tech that could improve your business from so-called "upgrades" that will only cause more problems is going to be key to completing and refining your digital pivot.

On today's show, Mike Klaus shares a five-step process for defining, planning, executing, and reviewing your tech investments to make sure they're giving your margins, service, and efficiency a BIG boost.

Guest: Rob Posner, CEO of NewDay USA, a leading mortgage company serving America's veterans, service members, and their families.

Episode in a Tweet: This mortgage company's in-house "university" trains top talent to deliver pandemic-proof customer service.

Quick Background: A generation ago, why were aspiring communication pros desperate to work at CBS? Why was Ogilvy top of the list for young advertisers? Why did IBM and Hewlett-Packard hoard top talent in the tech and sales sectors?

These companies weren't just industry leaders. They were leaders because of their legendary training programs. The best college graduates knew that once they'd "graduated" from those programs, they'd have the skills to excel either in-house or just about anywhere else they wanted to work.

Of course, CEOs who make training central to their culture are the biggest beneficiaries of this kind of investment in talent-building. On today's show, Rob Posner explains how NewDay USA recruits, trains, and develops an exceptional workforce.

Guest: Rekha Skantharaja, the CEO of Tangram Insurance Services and a member of YPO.

Episode in a Tweet: Strong leaders draw on their feelings and experiences to "arrive ready" when faced with adversity.

Quick Background: As the calendar flips over to 2021, COVID-19 vaccines are starting to roll out across the U.S. It's looking more and more likely that life and business might start to feel normal again by the second half of next year.

So ... What's next?

Even if we are able to put the pandemic in the rearview mirror soon, experienced CEOs know that the next major roadblock is just around the corner. Is your business ready to pivot and accelerate through a coming disruption? Is your culture strong enough to absorb a sudden personnel change? Will you be able to lead your company effectively if a personal problem puts new demands on your time and emotional well-being?

On today's show, Rekha Skantharaja describes how she has learned to "arrive ready" for any challenge. She also talks about how being open about her personal challenges has helped her to develop into a more inspiring and relatable leader.

Guest: Geoff Goldwater, a founding member of Odell Studner, which is a fast-growing risk management and consulting company. Geoff is also an entrepreneur coaching client of CEO Coaching International.

Episode in a Tweet: Will a crisis break your business or open up a new path towards BIG?

Quick Background: The scale of Covid-19's disruption to global life and business is unprecedented. But if you think back ten years, the experts were saying the same thing about the Great Recession. Go back another ten and we were coping with the fallout from 9/11 and the tech bubble bursting. A previous generation of leaders had to struggle through Black Monday, just as their predecessors had to deal with stagflation in the 1970s.

The pandemic environment may well be more daunting than these previous challenges. But good business is good business, no matter what the particulars are. Companies that are still struggling to regain their footing during Covid-19 can adapt strategies that helped CEOs win during previous crises to this difficult moment.

On today's show, Geoff Goldwater shares the three-step process he used to reinvent his company after the Great Recession and lead it back to a fast growth path.

Growing your own company is challenging. Growing someone ELSE's company challenges CEOs to apply their skill sets in very different ways. Instead of building your own culture, you're inheriting the founder's. Instead of seeing your own vision of BIG, you have to make sure you and the founder see eye-to-eye. And while, at your own company, you might have struggled to hold yourself accountable, as a hired gun you won't be CEO for very long if you're not meeting the founder's expectations and maintaining a growth trajectory.

On today's show, Jeff Tennyson shares his three-step framework for stepping into a founder CEO's shoes while still making the job your own.

If you're in IT or supply chain management, you might have made a relatively smooth transition to WFH. High-touch businesses that depend on face-to-face client service and close-knit culture are having a tougher time adjusting to the pandemic environment. Keeping your team and customers safe while also safeguarding what's special about your company should be a priority item on your annual planning agenda.

On today's show, Kevin Hamilton discusses the five key adjustments his high-touch company made to keep its culture and its business thriving.

CEOs who kept their foot on the gas during the pandemic are seeing a lot of distressed but valuable assets in their rear-view mirrors. There are bountiful opportunities to snag top talent that's tired of waiting for their current employers to turn a corner. And companies that haven't regained their footing might make attractive acquisition targets. But buying a company isn't as simple as writing a check. In a business environment that's still very unsettled, you need to make sure an acquisition is going to drive growth that makes investing your time and your resources worthwhile.

On today's show, Luc Stang discusses a four-step process for bolt-on acquisitions that can make BIG happen with minimal risk and cash outlay.