Managing Dental Drama

After spending the entire month of February focusing on compensation reviews, Dr. Kuba and Bethany get together to discuss the aftermath. After being extra excited to jump into the reviews, Dr. Kuba experienced a bit of a disappointing let down after they were complete. She and Bethany dialogue about the real reactions to expect as well as how to mentally and emotionally prepare for these meetings. 

Previous Episodes Worth Revisiting: 

How to Conduct Compensation Reviews 

When Employees Feel Entitled 

March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! 

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

It is a moment that everyone dreads – the departure of a beloved and critical team member. Whether a spouse’s career takes them elsewhere, they retire, or they find a career elsewhere, it is always devastating to lose a team member who brings so much to the team. Replacing him or her seems like an impossible task, and yet it must be done. In this episode, Dr. Kuba and Bethany discuss the importance of a good onboarding program for new team members. Together they discuss specific ways to ensure that you are coaching your new team member into better performance. 

Previous Episodes Worth Revisiting: 

Peer Feedback Forms

How to Solicit Genuine Feedback from Employees 

March Content now available! Check out our brand new section in the MDD Digest (Level 2 and 3 membership) – Sweet Sally Solutions, a section dedicated to your amazing team. Give them the tools they need to help you digest the digest! Subscribe Today!! 

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

Don't Forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Managing Dental Drama Membership Club Sign Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

Searching for a new employee is wrought with challenges and often with insecurity in the process. Trying to find an associate tends to be an even more challenging process. In this episode, Dr. Kuba shares how she is currently in the associate search process. Together, she and Bethany discuss the specifics of how to search for a doctor to join your team.  They start by reviewing how to market the position, and they finish by discussing finding the right fit for your practice. 

Previous Episodes Worth Revisiting: 

Making Associateships Win/Win 

Hiring an Associate Series – Part One 

Last week of February content! Last chance to get 50% off your first month - Subscribe Today!! 

Managing Dental Drama Subscription

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

With an alarming growth of angry and unhappy people in the world, it’s not a surprise that the dental field is seeing its fair share. As disappointing as it is to have an angry, unhappy, or even volatile patient, it only gets harder when a dentist considers the options for dealing with the angry patient. What should a doctor and team do with the unhappy customer? Should they seek to reconcile? Should they send a termination letter? Should they call the person? So many options, each with their own pluses and minuses. In this episode, Dr. Kuba and Bethany discuss a few different angry patient scenarios. They each share their perspective on how they think it should be handled. Finally, Bethany encourages all listeners to pick a consistent response – one that can be implemented across most circumstances. 

Previous Episode Worth Revisiting:
Disgruntled Patients

Interested in the Leadership Summit?
Friday, September 18, 2026 from 8:30 – 4:30
Inquire or register TODAY:  https://www.hellobethany.com/about-3

Don't forget to check out our social media for more
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Managing Dental Drama Membership Club Sign Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

In this exclusive bonus episode, we continue the conversation from January 20th’s "Compensation Reviews." We dive deeper into how sharing financial insights with your team can foster stronger relationships and elevate morale. But what happens when transparency goes wrong? Learn how to strike the perfect balance between transparency, spending, and communication to create a more productive and trusting environment in your practice.

Why You Should Listen:

• Wondering how much financial transparency is too much for your dental team? We break it down for you.
• Discover the strategies that’ll help you get your team on board with your financial decisions without causing friction.
• Get actionable tips on balancing team culture investments with maintaining profitability.
• Hear how you can completely transform how your team views their compensation and involvement in your practice’s financial health.

🚨 Don’t miss out! 🚨
Click the link below to sign up and hear the rest of the bonus episode!

We’re also running a limited-time promotion—get 50% off your first month when you subscribe! But hurry, this offer ends on 2/28!

👉 Managing Dental Drama Subscription 

Use promo code: 2025 to claim your discount!

Patient care is often a shared process among various providers. Dentists must coordinate care with dental specialists like oral surgeons, orthodontists, periodontists, pediatric dentists, and endodontists and vice versa. In addition, dental professionals must coordinate care among medical providers to obtain medical clearances as well as important information regarding medicines/pre-medication recommendations. This coordinated effort is a critical aspect of providing premium quality care for patients. In this episode, Dr. Kuba and Bethany discuss the importance of this process while also talking about the things that often go wrong in the process. Together, they have tips and suggestions for improving relationships amongst referral sources. 

Previous Episodes Worth Revisiting: 

What is Good Customer Service? 

Know THY Practice 

Missed the previous subscription months? Don’t fret! Go to our subscription page and you can purchase the things you missed! Stay tuned for more helpful documents in the near future! 

February Bonus Content Now Available! Last chance to get 50% off your first month - Subscribe Today!! 

Managing Dental Drama Subscription

🎉🎊REGISTRATION OPEN:🎈🎉 Bethany and Dr. Kuba have opened up some more dates for the CONSULTING CRASH COURSE! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

In this exclusive bonus episode, we continue the conversation from January 20th "Compensation Reviews." We explore how sharing financial insights with your team can strengthen relationships and boost morale. But what happens when transparency is mismanaged? Learn how the right balance of spending and communication can lead to a more productive, trusting environment — and what you can do to make it happen at your practice.

Why You Should Listen:

• Ever wonder how much financial transparency is too much for your dental team? We break it down for you.
• Discover the strategies that can help you get your team onboard with your financial decisions without causing friction.
• Get actionable tips on how to strike the right balance between spending on team culture and maintaining profitability.
• Hear how you can totally transform your team perspective on their compensation and involvement in your practice’s financial health.

🚨 Don’t miss out! 🚨
Click the link below to sign up and hear the rest of the bonus episode!

We’re also running a limited-time promotion—get 50% off your first month when you subscribe! But hurry, this offer ends on 2/28!

👉 Managing Dental Drama Subscription 

Use promo code: 2025 to claim your discount!

 It is a fear and unfortunately a common reality that injuries occur at the practice. A patient trips and falls on a loose rug. A patient has a seizure and hits their head on the cabinet. Or, in Dr. Kuba’s case, a patient sits on a bench and it breaks. The variety of ways an injury can occur is endless. In this episode, Dr. Kuba walks through a recent injury that occurred in her practice. She and Bethany discuss the nuances of what the team should and should not say and do. They also discuss the importance of making sure your team is trained and ready for the occurrence. This is definitely an episode you do not want to miss! 

Previous Episodes Worth Revisiting:
How to Prepare for a Board Complaint
When the Sh!# Really Hits the Fan: Part Two Lawsuit 

Interested in the Leadership Summit? 
Friday, September 18, 2026 from 8:30 – 4:30 
Inquire or register TODAY:  https://www.hellobethany.com/about-3

Managing Dental Drama Subscription

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!

On the heels of “When to Ask for a Raise,” Dr. Kuba and Bethany tackle the other side of the coin today. They dive deeply into the subject of annual compensation reviews. What are they? How are they different from performance reviews? What does the employee gain from them? How do they help the practice? Are they really necessary? No matter how big or small your practice may be, annual compensation reviews can reap numerous benefits, and this episode unpacks how to prioritize and maximize these annual meetings.

Previous Episodes Worth Revisiting:
Excessive Time Off Requests and Absences
When Team Members Complain 

January Opportunity – 20% off Consulting Crash Course if you register by January 31, 2025! Bethany and Dr. Kuba say “Don’t be a Dummy” and “Don’t Be Laughable” – Sign up for your CONSULTING CRASH COURSE today! This is a course designed ONLY for you and your team. Take your practice to the next level!! Email us at [email protected] today to secure a spot for your team! ⏰

January Bonus Content Available! Subscribe Today! 

Managing Dental Drama Subscription

Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!

Dive into the Dental Drama Digest with Bethany!
The digest and bonus episode are packed with powerful content to help your practice grow, but it can feel like a lot to tackle. Tune in to this bonus episode to uncover practical ways to put the digest’s content into action and and improve your practice!

Don't Miss Out on This Special Subscription Offer!
Get 50% off your first month of our subscription! 🎉
Offer expires February 28th—use code 2025 to activate your discount! 

Maximize the Digest with These Tips:
Tip #1: Listen and Read Early
Start the month strong by listening to the bonus episode and reading the digest early. Schedule a consistent time to take in all the content!

Tip #2: Divide and Conquer
Break up the digest into manageable sections throughout the month. Pass along some of the items to your team, or even your spouse. 

Tip #3: Focus on the Essentials
For busier months, select one top tip from the digest and make it your priority. Focus on implementing that one key idea.

Tip #4: Team Building
Decide how often you want to schedule team building activities. Choose a frequency that complements your practice, and don’t hesitate to delegate tasks to team members!

Act now to make the most of this exclusive promotion and transform how you approach each month! 🌟

Don't miss out! Sign up now! 👉 Managing Dental Drama Subscription