Managing Dental Drama

By Bethany Petty & Dr. Reena Kuba | Dental Practice ManagementBusiness Entrepreneurship Careers Management

Managing Dental Drama episodes

July 28, 2025 A Matter of Perspective
Today’s episode is a must listen! Bethany tackles a subject that is near and dear to her heart – perspective/vantage points. She preaches an important thought to both her kids and her clients – at times, our perspective could be completely changed with just a simple step to the right or left. She references those mind-blowing photos that would be completely “normal” with taking the photo from a different vantage point (see link below). In this episode, she talks through several team and patient challenges that could be supported and improved with a slightly different vantage point.
Bethany references this link “18 Photos that Aren’t Really What They Seem.”
https://www.buzzfeed.com/hanifahrahman/confusing-pictures
Previous Episodes Worth Revisiting:
Appreciation Leads to Generosity
How to Respond to Angry and Unhappy Patients
📣CATCH JULY CONTENT BEFORE IT IS GONE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!
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19 min
July 21, 2025 When You Suspect an Employee is Leaving
After last week’s episode on stealing employees, Dr. Kuba and Bethany took the time to flip the coin. What if the “word on the street” gets to you and you find out that one of your employees is looking to leave? What do you do? Fight to keep them? Preemptively fire them? Do you resign to the fact that they are gone and begin to build a replacement plan? All of these questions and more are covered in this week’s episode. Listen as Dr. Kuba and Bethany discuss various options to consider when you hear that an employee might be leaving.
Previous Episodes Worth Revisiting:
How to Tackle Uncomfortable Conversations with Employees
Determining the Worth of Employees
📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
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42 min
July 14, 2025 Etiquette When “Stealing” Employees
Dr. Kuba and Bethany are back in the closet today because they have an extra dramatic topic – stealing employees! When should a doctor check references? What are the rules about contacting an existing employer? What if the employee works for somebody that you know – what should you do? Dr. Kuba and Bethany dive deep and talk about some sticky situations that can come up in this process. It is a delicate subject to say the least, but the tips are critical when hiring. So, listen closely!
Previous Episodes Worth Revisiting:
Spotting Employee Burnout
My Employee Quit, Now What?
📣JULY CONTENT STILL AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Don't forget to check out our social media for more
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
35 min
July 07, 2025 Dr. Jones Talks About Retirement
Bethany’s dad, Dr. Jones, is back in the studio, and today he is talking about a subject that is often on everyone’s mind – retirement! He takes us through the history of retirement as well as his personal subjective evaluation of retirement. Listeners will be eager to know – when is Dr. Jones retiring?? He answers this and much more while also thoroughly discussing this important subject. Whether you are 20 or 92, you do NOT want to miss this episode.
Previous Episodes Worth Revisiting:
An Interview with Bethany’s Dad – Dr. Jones
A Second Interview with Bethany’s Dad – Dr. Jones
📣JULY CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out the “Morning Huddle Bundle” for various options on executing an effective huddle.
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
52 min
June 30, 2025 Resources Every Practice Needs
20 minutes – that is all it is going to take to listen to this week’s essential episode. Listen as Bethany quickly unpacks eight foundational resources that every practice needs. She focuses on two different “buckets” of advice – first, she selects her top four (gasp, only four!?!?) favorite books for practice leaders and teams. Then, she tells listeners the MUST-HAVE professionals to ensure that you are fully supported in your practice and team. At the end of this short episode, you are going to be equipped with foundational resources that will positively impact you and your team, so listen up!
Previous Episodes Worth Revisiting:
The Importance of Mental Health in the Workplace
July 4th Special – HR and Holiday Basics
📣JULY CONTENT RELEASED EARLY!! Go check it out TODAY!! Subscribe to Level 2 to access content related to building and maintaining a successful practice brand. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance.
Don't forget to check out our social media for more
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Managing Dental Drama Membership Club Sign Up
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We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
24 min
June 23, 2025 When to Call it Quits on an Employee
The hardest decision any leader must make is when to ultimately call it quits on an employee. It is a gut wrenching process that cannot be taken lightly. In this episode, Dr. Kuba and Bethany discuss the importance of giving a team member every opportunity to be successful, and it is important for the practice leader to consider changing the person’s roles and responsibilities to better fit his or her strengths. However, when all options fail, a practice leader must make a decision to part ways with the employee. Listen in to hear all of the thought processes behind this grueling decision.
Previous Episodes Worth Revisiting:
When to Coach and When to Fire Underperforming Employees
How to Fire Employees
📣LAST WEEK - June Bonus Content still available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance.
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
33 min
June 16, 2025 How to Effectively Welcome a New Employee
First impressions are everything, especially when welcoming a new employee to the team. Just as the leadership team is hoping that they struck gold with their new employee, the new team member is also hoping they risked everything for the right practice. So, these first few days and weeks are critical for setting the right tone and creating a welcoming experience. In this episode, Dr. Kuba and Bethany discuss her second location and the four new team members that she is currently bringing on board. She and Bethany talk about various ways to make the new team members feel welcome while also setting clear role and culture expectations. This episode is a must listen for all practice owners, managers, and team leads!
Previous Episodes Worth Revisiting:
The Basics of Team Building
Thoughts on Employee Retention
📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance.
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
40 min
June 09, 2025 Summer Fun = Summer Productivity
Bethany’s dad, Dr. Jones, is back!! In this episode, he and Bethany discuss the importance of recognizing that restless energy and even apathy that some team members experience in the summer months. It is hard to stay focused on work when we really want to play. Yet, the summer months can often be productive months for the practice IF we have a team that is focused and willing to work hard. Dr. Jones shares some of the small but significant things he has done with and for his team to create the feeling of fun. By incorporating small and simple moments of fun, team members can scratch the itch of summer fun while still being present and productive for the practice. If you need to have a productive summer, you can’t miss this episode!
Previous Episodes Worth Revisiting:
Staying Motivated Thru 2024
What to Do When I Just Don’t Care
📣June Bonus Content available!! Subscribe to Level 2 to access a fool-proof system for preventing cancellations in your practice. You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. The “Dropping Insurance” buddle is officially available. Buy it today to develop a strategic and successful plan for reducing your reliance on insurance.
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
38 min
June 02, 2025 Why Training Doesn’t Stick
Why are changes and improvements so hard to implement? Maybe we start strong, but then old habits die hard. Or, maybe we never even started with the improvement. Why? In this episode, Dr. Kuba and Bethany discuss the challenge of implementation. They incorporate several real scenarios of team members and discuss the WHY behind the lack of implementation. In one of the scenarios, an attitude of resistance was the cause, while another scenario proved to be simply a “ceiling” issue. In order to correct a lack of implementation, it is critical that team leaders understand their team’s default so that effective long-term solutions can be made.
Previous Episodes Worth Revisiting:
Staff Accountability
Holding Team Members Accountable
📣June Bonus Content available TODAY!! Dr. Jones joins the bonus episode! He and Bethany discuss the challenge of patient communication. Dr. Jones shares his unconventional way of getting patients to relax through communication. Don’t miss out! Subscribe today!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Don’t waste time creating resources and plans from the ground up. Let us help!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
36 min
May 26, 2025 How to Get the Most Out of a Dental Conference
A dental conference can be so incredibly exciting and ALSO so incredibly overwhelming. It is such an investment of time, money, and energy. So, it is critical to get an excellent return on your investment. In this episode, Bethany gives a specific strategy to ensure that every course attendee (includes ALL team members) gets the most out of the conference. In this episode, she tells course participants to set aside a couple of hours to organize course content into actionable items with specific timelines. If you have had or are going to a dental conference, this episode is a MUST listen!!
Previous Episodes Worth Revisiting:
Setting Your Course for Education in 2025
CE Solution – Best Education Course!
⏰📣Don’t miss out on the AAPD special!! For anyone who signs up for the Level 2 Subscription (Practice Pro) by this Saturday, May 31, you get ONE MONTH FREE!! 🫵🎊 Subscribe TODAY!!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Don’t waste time creating resources and plans from the ground up. Let us help!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
22 min

About Managing Dental Drama

From the publisher's feed

Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life…