Managing Dental Drama

By Bethany Petty & Dr. Reena Kuba | Dental Practice ManagementBusiness Entrepreneurship Careers Management

Managing Dental Drama episodes

October 06, 2025Rumor Mill Chaos
Some practices are plagued with rumor mill problems while other practices are lucky enough to only have to deal with gossip girls on occasion. Either way, an active rumor mill can wreak havoc on a time. It can be a major determining factor in employee retention. It can diminish the efficiency of team members, thus impacting the productivity of the office. It can also lead to explosive meetings or events. Addressing gossip problems on your team take swift action. Listen to Bethany give key tips for addressing rumor mill problems.
2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!
📣OCTOBER CONTENT NOW AVAILABLE!! If you are one of the few followers who hasn’t subscribed, you need to get on it TODAY! This month’s content includes:
A Bonus Episode designed to be played in a team meeting – challenging your team to adopt an “A Team” mindset.
Patient Communication Role Play Activity
Management Toolkit – Managing Different Personalities
Plus 6 Creative Team Building Ideas
All for $49.99??? Key Consulting Information for an INSANE price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!
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Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
32 min
September 29, 2025When to Fire Patients
Dr. Kuba and Bethany discuss a gut wrenching issue today – when to fire patients, how to fire patients, and everything else related to this topic. They reflect back on a recent episode where Dr. Jones described an unruly patient. Together, they discuss the pros and cons of firing a patient as well as the underlying question of “How do you know when it is the right time to fire a patient?” It is a difficult subject that plagues practice owners from time to time, so tune in to hear tips and points to consider before you decide to fire a patient from your practice.
Previous Episodes Worth Revisiting:
Dr. Jones Divulges His Worst Moments as a Practice Owner
How to Respond to Angry and Unhappy Patients
2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!
📣LAST WEEK TO GET SEPTEMBER CONTENT - SUBSCRIBE TODAY!! Where else can you get:
Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas
All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
43 min
September 22, 2025Personality Impacts Culture
Dr. Kuba and Bethany revisit culture but in a slightly different way today. They look at the personalities that impact the culture the most. In other words, they discuss the most influential personalities on the team (sanguine and cholerics). If your culture seems slightly “off,” or recently went through a dramatic turn of events, it is worth your time to consider the impact of the most dynamic people on your team. They have the ability to very easily sway your team in one direction or the other. So, it is prudent to consider their impact on your team!
Previous Episodes Worth Revisiting:
Personalities on Parade
Patient Personalities on Parade
⭐2026 Crash Course Dates are ALMOST GONE!!! Reach out TODAY to sign up!
📣WHAT ARE YOU WAITING FOR???? - SUBSCRIBE TODAY!! Where else can you get:
Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas
All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
41 min
September 15, 2025Are We Making Our Patients Feel Dumb?
Dr. Kuba and Bethany dig in to an all-important topic – patient communication. In this episode, Dr. Kuba shares a recent restaurant experience and how the communication was off throughout the entire meal. Ultimately, she felt like she was treated like she was an idiot. She began to wonder how often patients feel like idiots in our office. She and Bethany discuss the value of good listening to ensure that smooth and respectful communication can occur.
📣SUBSCRIBE TODAY!! Where else can you get:
Phone Training for your team
Sucktember Down Time Task List
Call Audit Document
Schedule Template “How To” AND…
Schedule Template examples
Plus 6 Creative Team Building Ideas
All for $49.99??? It is an insane price. Subscribe today to lock in at this amazing price before fees increase. Also, be sure to check out our annual subscription which gives you a 15% off discount!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Here are some of our favorites!
Hiring Forms and Interview Documents
Downtime Checklists Bundle
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
46 min
September 08, 2025 Sucktember – What to Do With Staff When the Schedule is Slow
September can be slow in the dental field. In fact, many practice owners refer to it as “Suck-tember.” In this episode, Dr. Kuba and Bethany discuss the September slowdown in her practice. Should a practice owner send employees home? Dr. Kuba and Bethany discuss how and when she decides to send employees home. As practice owners, it is important to have a slow-time game plan to ensure that the practice bounces back quickly.
Previous Episodes Worth Revisiting:
Sucktember Task List – Making a Sucky Month Profitable
Low Cost Marketing Strategies
📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
32 min
September 01, 2025 Dr. Jones Divulges His Worst Moments as a Practice Owner
Welcome to SEASON FIVE!!! We kick this season off right with Dr. Jones! Dr. Kuba challenged him to think of some of his worst moments as a practice owner and some of the worst decisions he’s made. So, as he always does – he delivers! He discusses a medical emergency situation, his worst employee, as well as major financial decisions he made completely solo. As he relives each of these “worst” scenarios, he finds silver lining in each of them. While all of the events discussed are negative, he encourages listeners to fight for the positive in all things.
Previous Episodes Worth Revisiting:
The “Surface Pressure” is Killing Me, Now What?
An Interview with Bethany’s Dad – Dr. Jones
📣SEPTEMBER CONTENT AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access to get a bonus episode fit for your entire team (Phone training is the topic). At only $49.99 per month, the subscription is chalked full of phenomenal resources. For example, the digest includes critical support documents like – “Scheduling Template How To,” Schedule template examples, Dr. Kuba’s call audit guide, and a September Downtime Task List for you and your team. Be sure to check out our annual subscription which gives you a 15% off discount!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
44 min
August 25, 2025 Phone Skills = First (or Last) Impression
Never underestimate the power of phone answering skills. The way a dental practice phone is answered can lead to a new patient appointment (or the lack of one). Good skills can lead to de-escalation of a frustrated patient and to the positive feeling of satisfaction while neutral or negative skills can unintentionally upset a patient or drive a patient away. Dr. Kuba and Bethany jump into this very important topic in today’s episode. When is the last time that you considered the way in which your phones are answered? The impact of the phone is incredible, so listen closely!
Previous Episodes Worth Revisiting:
The Basics of Team Building
How to Tackle Uncomfortable Conversations with Employees
📣LAST WEEK FOR AUGUST CONTENT!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” Be sure to check out our annual subscription which gives you a 15% off discount!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
35 min
August 18, 2025 When Team Members Fail to Show Up for Team Building
Team building events are an important part of building successful team members, but what do you do when team members fail to show up for these important and often costly events? Dr. Kuba shares a colleagues frustration when after careful planning for an expensive team building weekend, two team members bail with less than 24 hours-notice. In this episode, she and Bethany discuss the frustration of this scenario, but also discuss the solutions to it. In addition, they dig into why this may happen, and they have a special challenge to team members.
Previous Episodes Worth Revisiting:
The Basics of Team Building
How to Tackle Uncomfortable Conversations with Employees
📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Don't forget to check out our social media for more!
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up

Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life examples, or tips for a chance to have YOUR voice on the air!
48 min
August 11, 2025 Big Fish – The Nature of Boss and Team
As if last week’s “Male vs. Female” episode was not enough, Dr. Kuba and Bethany go in even further on difficult topics. Bethany summarizes some upsetting details from a client’s recent drama and discusses the specifics with Dr. Kuba. They both talk about the challenges of being equal to team members while also still having to be “boss.” When the balance gets out of whack, team members can rise up and challenge authority or develop unhealthy expectations of the practice owner. For gut-wrenching examples and dialogue, tune in!
Previous Episodes Worth Revisiting:
When a Rotten Apple (or Employee) Spoils the Bunch
When Employees Feel Entitled
At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.
Feedback Survey Link

📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign-Up
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
54 min
August 04, 2025 Male vs. Female Practice Owners
Bethany notices every day the differences between practices led by males and those led by females. While Bethany has avoided doing a podcast on this topic, the impact of gender is simply too strong to ignore. She meets with so many practice owners that are reeling in the aftermath of a gender problem, so she and Dr. Kuba decided to take the plunge today into the murky waters of this subject. Together, they discuss how expectations truly are different for male and female owners, and the reactions of team members most certainly are different. This episode is meant to bring awareness to the impact of gender as well as to encourage female owners/leaders to develop a strategy for leadership that factors in the gender expectations.
At the beginning of this episode, Dr. Kuba calls ALL listeners to submit a written OR verbal account of how you took a tip from one of the episodes and used it in your practice. We want to hear from you!! Simply click the link below to complete the survey, or call 214-326-4605 and leave a voice memo. (Just be sure to include your name and email in your voice memo.) That’s it! As a thank you, you’ll receive one free month of our Level 2 subscription.
Feedback Survey Link
Previous Episodes Worth Revisiting:
Working Mom Guilt
Management Took Kit: Office Policy Manual and Performance Reviews
📣AUGUST CONTENT IS AVAILABLE!! Go check it out TODAY!! Subscribe to Level 2 to access content related to retaining employees and approaching practice ownership with a “marathon mindset.” You can’t miss this month’s content!
Managing Dental Drama Subscription
Check out THE HUB for essential practice documents. Be sure to check out all of the HR support documents!
Don't forget to check out our social media for more
Managing Dental Drama FB
Managing Dental Drama IG

Connect with the Managing Dental Drama Community!
Managing Dental Drama Membership Club Sign Up
Wait! There's More!
We want to hear YOUR voice!
Text a 2-minute voice memo to 214.326.4605 with your questions, comments, real-life example, or tips for a chance to have YOUR voice on the air!
51 min

About Managing Dental Drama

From the publisher's feed

Owning, operating, and managing a dental practice can be difficult and sometimes wrought with drama. Meet Dr. Kuba, a private practice owner, and Bethany, a dental consultant, who take real-life…