June 25, 2024

Mastering Systems, Operations, and Procedures [RR 966]

44 minutes

Thanks to our Partner, NAPA Auto Care

Recorded Live at the NAPA Autotech Research Training Center in Canton, OH, Corey Evaldi and Dave Justice provide a wealth of insights into the importance of systems, operations, and procedures in the automotive industry. By focusing on effective communication, continuous education, incentivizing employees, and building strong client relationships, automotive professionals can drive success in their businesses. The episode also highlights servicing electric and hybrid vehicles, and the value of peer learning and industry networking.

Corey Evaldi, Olmstead Auto Care, Olstead Falls, OH. Listen to Corey’s Episodes HERE.

Dave Justice, Owner, Repair Shop of Tomorrow. Listen to Dave’s other episodes HERE.

Show Notes

Watch Full Video Episode

The importance of communication and leadership (00:00:01) The virtual Remarkable Results Toastmasters for improving communication and leadership qualities in the automotive industry. https://remarkableresults.biz/toastmasters

The impact of systems, operations, and procedures (00:03:17) The importance of labor profit management, systems, operations, and procedures in achieving success in the automotive industry.

Initial skepticism and eventual acceptance (00:03:55) Corey Evaldi shares his initial skepticism of coaching and his eventual acceptance of the coaching program led by Dave Justice.

Implementing systems and procedures (00:05:29) Dave and Corey discuss the implementation of systems, operations, and procedures and the individualized pace of learning.

Challenges and acceptance of guidance (00:07:26) The challenges and the need to change and accept guidance to implement new systems and procedures.

The positive impact of labor profit management (00:11:12) The positive impact of labor profit management on creating friendly competition, accountability, and celebrating success.

The role of incentives and teamwork (00:16:51) Corey emphasizes the importance of individual and group incentives and the role of the entire team in achieving success.

Continuous Education (00:18:32) The importance of continuous education for shop owners and their teams.

Business Development Group (00:19:40) Dave explains the NAPA BDG and its focus on system operations and procedures.

EV Training Program (00:21:53) NAPA's EV training program for technicians and the benefits of attending.

Peer-to-Peer Learning (00:23:40) The value of peer-to-peer learning and its impact on business improvement.

Standard Operating Procedures (00:25:25) The importance of standard operating procedures and systems in a business.

Client Playbook (00:26:04) The use of a playbook to understand a client's business operations and needs.

Client Relationship (00:32:25) Dave emphasizes the importance of building client relationships and providing value beyond transactions.

NAPA NOW Conference (00:32:51) Dave and Carm discuss the upcoming NAPA NOW conference and its significance for industry professionals.

The switch to success (00:36:01) Reaching a turning point and realizing the importance of refining business to have work-life balance.

Real-world training experience (00:39:41) Corey discusses the value of hands-on training at the NAPA Autotech Research Training Center.

Adapting to new automotive technology (00:42:05) The conversation revolves around the need to adapt to new automotive technology and the importance of being prepared to service a diverse range of vehicles.

Data analytics and future business strategies (00:44:20) The discussion touches on the potential role of data analytics and AI in shaping future business strategies and the importance of being adaptable in the automotive industry.

Thanks to our Partner, NAPA Auto Care

Learn more about NAPA Auto Care and the benefits of being part of the NAPA family by visiting https://www.napaonline.com/en/auto-care

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By Carm Capriotto, AAP

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