Mastering The Art of Guest Communication

Creating a comprehensive, high-touch guest communication strategy not only improves your guests’ experience, but can also improve your bottom line through better guest reviews, more repeat guests, and fewer guest questions. This week we talk with the Queen of Guest Experience, Tyann Marcink Hammond of Touchstay.  Tyann is the owner of two boutique property management companies in Branson, MO and shares with us her amazing guest communication workflow, stories of how guest communication saved the day, and how you can become a master of guest communication as well. 

Mentioned in this episode:

14-day free trial of Touch Stay

Touch Stay 2023 Guest Communication Study

Tyann’s Touch Stay Guide: https://bransonfamilyretreats.com/guide/skye

Youtube Link

Connect with Touch Stay

Visit Touchstay

instagram.com/touchstaywelcome

linkedin.com/company/touch-stay

Connect with Tyann Marcink Hammond

tyannmarcink.com

instagram.com/tyannmarcink

twitter.com/tyannmarcink

linkedin.com/in/tyannmarcink/

Connect with Christianne on Facebook, Instagram, and LinkedIn

https://www.facebook.com/christianne.crump

https://www.instagram.com/christiannecrump/

https://www.linkedin.com/in/christianne-crump

Connect with STR HUB on Facebook, Instagram, and Linkedin

https://www.facebook.com/the.STRHub/

https://www.instagram.com/thestrhub/

https://www.linkedin.com/company/str-hub/

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Short-Term Rental Solutions is a Hospitality.FM production and you can find more of their shows at Hospitality.FM or anywhere else you listen to your podcasts!