Starbucks CEO Brian Niccol made waves this week by announcing a new Return-to-Office mandate for corporate workers. It’s the latest in a string of changes the coffee company is making to restore its position in the US and global marketplace. Hear Niccol explain his revamped brand strategy in this conversation from February of 2025. He shares insights about evolving Starbucks’ business model, tackling the Chinese market, and how AI and tariffs are poised to shape the brand’s future. 

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After 16 years as Editor-in-Chief of Harvard Business Review, Adi Ignatius is handing the role over to a new leader, and he joins Rapid Response for a more-than-an-exit interview. A longtime friend and colleague of host Bob Safian, Ignatius shares some of the most critical lessons he’s learned in decades of covering business and leadership, as well as dissecting the most hot button issues today — from Elon Musk’s conflicting priorities, to AI’s impact on media, and what Americans most misunderstand about China. Plus, Ignatius takes us inside Harvard’s response to Trump’s attacks, and why such stories are leaving business leaders in fear of speaking out against the government. 

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Van Leeuwen Ice Cream is one of the fastest growing dessert brands in the country. It’s known for its seriously delicious classic flavors and its wacky collaborations. (Kraft Mac and Cheese ice cream, anyone?) Co-founder and CEO Ben Van Leeuwen talks with Jeff Berman to reveal how it grew from his love of simple ingredients and driving an ice cream truck as a teenager into a rapidly scaling company with about 2,000 employees.

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PBS President & CEO Paula Kerger joins Rapid Response to take us inside the organization’s financial reality if federal funding is stripped, and how she’s battling to protect iconic programming — from Frontline to Sesame Street. Kerger shares the role of corporate philanthropy in PBS’ future, its relationship with streamers like Netflix, and how she handles allegations of public media bias. Whether or not you're an avid Nova or Ken Burns viewer, PBS' challenge captures critical lessons about focus, mission, and the need to evolve or die trying.

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Devastating wildfires tore through Los Angeles at the start of 2025. Nonprofit Baby2Baby was on the ground leveraging its deep knowledge of how to respond to natural disasters to help families in need. Co-CEOs Norah Weinstein and Kelly Sawyer Patricof joined host Jeff Berman on stage to reflect on what it was like to use everything they’d learned scaling their nonprofit to help their hometown in a moment of crisis. 

This Masters of Scale Live event, presented by Capital One Business, was recorded at Neuehouse in Los Angeles. 

To learn more about how you can support Baby2Baby, go to https://baby2baby.org/

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For over a decade, Canva has made design and publishing more accessible than ever. Now, the company is wrestling with how to harness AI while staying true to its mission of empowering individual creators. Co-founder and COO Cliff Obrecht joins Rapid Response to reveal how Canva is navigating this shift—and why the stakes are so high when it comes to AI-adoption in the creative industry. He opens up about leading the company alongside his wife and co-founder Melanie Perkins, their decision to give away $100 million to causes in Malawi, and what it means to scale without compromising values. Obrecht also shares Canva’s role in the future of technology and how marketing could define the business’s next chapter.

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Zillow co-founder Spencer Rascoff and Dotloop founder Austin Allison both knew that owning a vacation home was a great privilege — and an expensive hassle. They’re leveraging their decades of experience in real estate to reshape how owning a vacation home works with a new business: Pacaso. They join host Jeff Berman to reveal how it became the fastest U.S. company to ever reach unicorn status.

Read a transcript of this episode: https://mastersofscale.com

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Even after the fighting stops, the impact of war is felt for generations. Dr. Samantha Nutt, President of War Child USA and Canada, joins Rapid Response to share how the nonprofit is serving families in conflict zones around the world — from Sudan to Afghanistan, utilizing local leaders and community organizers to spark meaningful and long term change. In the wake of Trump’s sweeping USAID divestment, Dr. Nutt reveals how nonprofits are adapting to a new climate, and why she’s surprisingly optimistic about the future of American generosity.

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After wildly successful stints at Google, as CEO of Taskrabbit, and on prominent boards, Stacy Brown-Philpot decided it was time to start her own venture capital fund. She talks with host Jeff Berman about how she raised $172 million for Cherryrock Capital, why she’s focusing on underinvested founders, and how she owes it all to a six-day silent retreat.

Read a transcript of this episode: https://mastersofscale.com

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Amid global conflict, domestic unrest, and AI’s surging impact in all corners of business, it’s getting harder than ever to decipher noise from substance. To help us navigate this challenge, Reid Hoffman returns to Rapid Response, sharing valuable insights about Trump’s public spat with Elon Musk, the crisis in the Middle East, and how his new AI healthcare startup functions in the age of RFK Jr. Plus, Hoffman assesses Meta and Apple’s recent strategy to compete with OpenAI, and whether AI is realistically poised to spark a “white collar bloodbath”.

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