In this episode of The Gearbox Podcast, Jimmy Purdy and Mike Allen talk about adaptability in today's industry. Mike shares why he offers free diag and gets into the constant balance between maintaining quality service and achieving growth.

Listen to Mike Allen's new podcast "Confessions of a Shop Owner" HERE

00:00 Rural Store to Automotive Career

04:13 College Dropout Party Life

07:59 "Anomaly and Natural Selection in Business"

10:33 Assessing Growth and Contentment

14:32 Diagnostic Compensation Unchanged

19:10 Two Possible Conversation Outcomes

20:34 Owner Operators' Confidence Struggle

23:10 Value of Paid Coaching vs. Free Info

28:29 Scaling Business Challenges

30:19 Overvalued Small Business Reality Check

34:25 Cash Flow and Cars Debate

36:49 Technician's Emotional Roller Coaster

40:03 Scaling Challenges and Service Quality

43:19 Customer Relations Impact Warranty Perception

46:00 Evening Party Plans