Welcome back to Monday Matters! This week, Will Parker and Jen Schwanke take some time to talk about the difference between responsive vs. reactive leadership. This conversation was inspired by a thoughtful post written by Will, you can read it below. As always, thank you for doing what matters!

During a Mastermind meeting today, a leader shared feedback about a team member who tends to be reactive versus responsive. In particular, situations involving student discipline or teacher behavior are often managed with what were described as “knee-jerk” reactions that make the matter worse rather than better.

We’ve all been on the other side of reactionary situations. My wife once worked in a school setting where the assistant principal would come on the intercom system to yell at students to be on time to class. She and her fellow teachers would cringe every time his voice came across the speakers.

Instead of directly addressing the students who were late to class, the administrator thought shouting at the entire student body (and teachers) would be more effective. He was wrong.

The harder question for leaders to ask themselves: In what ways am I reacting instead of responding in my own position or service to others?

In each of these situations, the quick fix may seem different to leaders depending on the size of their school, the systems they have in place for managing student or teacher behavior, or the temperament of the people involved. That is why a quick-fix suggestion for each scenario is normally not sufficient.

Instead, consider first what would be the “responsive” rather than “reactive” way to move forward. Also, when you’re not in the middle of a scenario, consider running these situations by team members before they happen, and ask them for ideas and responses. Your collective feedback may or may not reveal how closely aligned your values are as a team for responding rather than reacting.

With that context in mind, here are a few suggestions for each of the above to keep in mind for responding rather than reacting:

Even in my three suggestions or responses, I am sure many other ideas or scenarios could be suggested that would also work; however, the point of the examples is that responsive leadership versus reactive leadership involves establishing protocols, holding people accountable for following them, and communicating clearly throughout the process to maintain fairness, firmness, and consistency.

During my Mastermind meeting, another leader shared a practical way to address concerns with fellow teammates. She called it IDS (Identify, Discuss, and Solve). Using this quick outline, she invites other educators to conversations to address these three areas. They identify what the real challenge is, discuss what is working and what is not, and then search for solutions–not just admire the problem.

The next time you find yourself (or someone else) reacting rather than responding to a situation, pause long enough to ask: Do we have a system in place for this? How are we following that system? What can I do differently next time to ensure we have and follow a system that works?

Whatever difficulties you’re managing in leadership today, be assured your students, teachers, and teammates respect your responses much more than your reactions. As tempting as it may be to jump into a situation and wrestle it back into control, remember that ultimately you create the best conditions for learning when you model what you expect from others.

It is not fair to assume you will have answers to every scenario in advance. That is why leadership is also more than planning ahead for responsive feedback. Leadership also requires wisdom to know when to apply solutions, what to do when outcomes go awry, and the ability to give yourself and others the grace anyone deserves when managing difficult situations.

For school leaders, your campus is your classroom. The same classroom norms, expectations, communication, and follow-through that work in strong (responsive) classrooms also work in strong (responsive) schools.

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