MSP Mindset with Damien Stevens

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

Feeling stuck as a small MSP? So was today's guest, Kevin Barros, CEO of The Computer Company. He and his team took a step back and realized they were surrounded by MSPs with hundreds team members. Instead of feeling discouraged, they decided to hunker down and grow—because if those MSPs could do it, so could they.

Check out today's episode to learn how Kevin scaled his MSP so quickly!

Chapters:
0:00 - Intro
1:27 - Where his MSP is today and where they see themselves going in the future - from a single person startup in 2017 to currently having 45 team members.
11:10 - What did they do to grow so quickly?
16:11 - What advice would he give his former self?
18:49 - What is he looking forward in the industry? (Ai)
20:53 - The importance of listening to your clients.
24:15 - Conclusion

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Kevin: https://www.linkedin.com/in/kevin-barros-a55a2ba9/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this episode of MSP Mindset, Damien Stevens interviews Jay Papasan, co-author of the bestselling book The ONE Thing. Jay shares how focusing on your “one thing” can transform your MSP, helping you achieve more by doing less. They discuss the power of purpose, the science of time-blocking, and how to overcome distractions to stay focused on what truly matters. Whether you're feeling overwhelmed or seeking clarity to grow your business, this episode is packed with actionable strategies to take your MSP to the next level.

Chapters:
0:00 - Intro
1:18 - We have it all wrong with "priorities"
4:20 - How do I get to my one thing? The backstory to how Jay got there.
14:21 - How they implemented the one thing as they wrote the book.
21:15 - Honing in on your purpose and letting it drive your focus.
33:11 - Cheating on your time. Why putting boundaries around work is healthy.
40:39 - Time blocking and structuring your day around your one thing.
55:57 - Using the correct model to approach your purpose.
1:01:50 - Conclusion

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Jay: https://www.linkedin.com/in/jaypapasan/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

As we continue our journey to interview 100 of the top MSPs on the planet, my mission brings me to Jason Caras, CEO of IT Authorities. Jason didn’t just grow his MSP to seven figures—he and his partner managed to hit eight figures. But here’s the question: what did Jason and his partner do in their MSP that led to such massive growth? It came down to three things they executed really well: 1). Documentation: Every process was documented, down to turning off the AC. This enabled them to grow faster since there was one consistent way for things to be done. 2). Automation: If a task could be automated to allow for better efficiency, they went for it. 3). Culture: Their culture was focused on personal development and treating others as they would want to be treated. Their priority was to work on themselves before working on the MSP.

Chapters:
0:00 - Intro
1:48 - Building a successful MSP through documentation and automation
6:30 - Building a successful MSP through culture that focused on personal development for the team
17:40 - Conclusion

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Jason: https://www.linkedin.com/in/jasoncaras/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

Building a thriving company culture is critical as an MSP scales, but it requires intentionality and adaptability. In this episode, we have on Mark Jamieson, CEO of 2W Technologies, who has cultivated a collaborative, recognition-driven culture at his growing 70-person firm, sharing strategies for reducing employee turnover. We also explore the benefits of specializing within a specific industry vertical and technology stack, as opposed to a generalist approach. Finally, Mark shares insights on future-proofing an MSP business, highlighting his organization's 1). early adoption of cloud infrastructure and 2). their current innovative use of AI to enhance service delivery.

Chapters:
0:00 - Intro
1:59 - Getting into 2W Technologies
10:20 - Niching and being an early adopter of the cloud
28:40 - Intentionality with culture
47:36 - Titan Questions
52:40 - Adapting with AI and helping clients now
1:09:07 - Conclusion

📧 Sign up for early access to my book and be a beta reader: https://go.servosity.com/betareader

🤝 Connect with Mark: https://www.linkedin.com/in/jamiesonmark/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

🎙 Listen on audio:
Apple Podcast: https://podcasts.apple.com/us/podcast/msp-mindset-with-damien-stevens/id1669572779
Spotify: https://open.spotify.com/show/5B1k3Z8qXBGBSCJeSScjBE?si=c5d185c306064520

#msp #managedservices #managedserviceprovider

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

On this week's episode, I ask Arlin Sorenson, VP of Ecosystem Evangelism at ConnectWise, about the biggest challenge facing MSPs. His response? Sales. Specifically, he explains why MSPs with under $5 million in revenue must embrace owner-led sales and why in order to see your sales grow, you need to change your mindset.

Chapters:
0:00 - Intro
1:29 - Taking ownership of sales, especially the owner
15:25 - Marketing vs sales first
20:10 - Common sales problems coming up in peer groups
28:59 - Legacy and why it's important

👀 Check out Growcon for 2025: https://growcon.com/

📧 Sign up for our weekly newsletter: https://bit.ly/3RodAxS

🤝 Connect with Arlin: https://www.linkedin.com/in/asorensen/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

If you're thinking about exiting your MSP—whether soon or further down the road—today's episode is a must-watch. Mahen Gundecha, a seasoned M&A advisor with the Bristol Group, joins us to discuss what you need to know about M&A for MSPs in 2025. It's always better to be prepared because none of us knows what life may throw at us.

Chapters:
0:00 - Intro
1:02 - Mahen's M&A background
6:30 - There's never a perfect time
16:50 - What is out of my control?
31:05 - What can I control?
36:50 - A partial exit
44:45 - Who are the buyers?
48:18 - How much time will I spend + importance of an advisor
1:00:57 - Other key advisor needs
1:09:28 - Low and highs in evaluations
1:15:18 - Biggest lesson learned

🤝 Connect with Mahen: https://www.linkedin.com/in/bristol-group/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

As an MSP owner or executive, it's easy to overlook the importance of giving sales the runway it deserves. We often want quick results, but unfortunately, that's not how sales and marketing work—especially in the MSP world. In today's episode, Mike Booth, VP of Sales and Marketing at Tobin Solutions, shares his proven sales strategy (successfully implemented at other MSPs) and the attitude towards sales your MSP needs to adopt to achieve growth.

Chapters:
0:00 - Intro
0:48 - Becoming VP of sales at Tobin
7:04 - Proper expectations and commitment
23:36 - Building an outbound team
29:42 - You have to commit
37:50 - Conclusion

👀 Check out Growcon for 2025: [https://growcon.com/](https://growcon.com/

🤝 Connect with Mike: https://www.linkedin.com/in/mikebooth-wi/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

Does getting past the $1M hurdle feel like an impossible challenge? For Ron Oppermann, Co-Founder of E3 IT Services, breaking through their $600k revenue ceiling and 5% yearly growth seemed daunting. But that’s when Ron had a breakthrough. In this week’s episode, he shares how he and his partner leveled up and set their MSP on an entirely new trajectory—one they never thought possible until now.

Chapters:
0:00 - Intro
1:37 - Committing to Growth
29:07 - MSP Titan Questions

🤝 Connect with Ron: https://www.linkedin.com/in/ron-oppermann-3759617a/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this week's episode, we recorded live at Growcon with Rob Rae, CVP of Community and Ecosystems at Pax8, and asked him two big questions. What is the current biggest challenge for MSPs and what in the industry is going to change over the next decade?

Chapters:
0:00 - Intro
1:32 - Biggest challenge for MSPs
15:25 - What's going to change over the next decade?
32:20 - Final questions

👀 Check out Growcon for 2025: https://growcon.com/

🤝 Connect with Rob: https://www.linkedin.com/in/robtrae/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g

✅ Not sure about full support, we’re giving away our process for you to check out for yourself: https://bit.ly/4hCw4Wi

In this episode of MSP Mindset, Damien Stevens explores how Gerry Miller built a mission-driven MSP (Cloudticity) by aligning his business with a greater purpose. Gerry reveals how his focus on client outcomes and passion for healthcare innovation has helped him revolutionize the industry while staying true to his core values. From leveraging automation to scaling with intention, learn how Gerry’s commitment to purpose drives his company’s success. It's time to rethink the role of purpose in your business strategy.

Chapters:
0:00 - Intro
1:27 - His passion for healthcare
6:46 - Why start Cloudticity?
11:05 - Purpose driven + speeding up health care
35:04 - Hiring & remote work culture
44:10 - His personal mission
50:42 - MSP Titan Questions

🤝 Connect with Gerry: https://www.linkedin.com/in/gerrymiller/
🤝 Connect with Damien: https://www.linkedin.com/in/dstevens

📺 Watch on YT: https://www.youtube.com/channel/UCbzzyR7yX9l9XQaZCBp0v0g