Takeaways:

3:30 - How do you navigate so that it is good for the business (staff) and clients

5:30 - Tell staff and clients about your decision on mask mandate

8:00 - Giving the guest the option to have the stylist wear a mask

10:30 - If a client asks if the staff are vaccinated?

12:45 - Make sure your front desk knows how to handle these situations

17:00 - Put a plan in place and deal with it

22:15 - Changing your communication to clients

Quotes:

“You have to have a clear policy that everyone understands.” (Doug Campbell)(12:00)

“It goes a long way if you have the humility to say that there will be mistakes.” (Jason Everett)(21:20)

“You cannot please everyone!” (Jason Everett)(24:15)

“Make a decision and move on.” (Doug Campbell)(25:00)

Links Mentioned:

Website: https://highperformancesalon.com