Lean Blog Interviews - Healthcare, Manufacturing, Business, and Leadership

Nick Sarillo, ’A Slice of the Pie’ - Leadership Lessons from a Pizza Chain*


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Show notes: https://leanblog.org/157

Remastered June 2021

Joining me for episode #157 is Nick Sarillo, founder of Nick's Pizza & Pub and author of the new book (out September 13) called A Slice of the Pie: How to Build a Big Little Business. I had a chance to meet Nick and visit one of his restaurants in 2010 after I blogged about an Inc. magazine article about their culture and their approach to operations.

It was great talking to Nick about his new book and what I call the “Like Lean” mindsets and approaches that remind me of the challenges and opportunities that organizations face with Lean Manufacturing or Lean Healthcare. I hope you'll take a listen.

For a link to this episode, refer people to  www.leanblog.org/157/.

Some questions, key topics and thoughts:

  • Was it just intuitive to you that getting everybody oriented around that purpose was important? How do you get others to share the sense of purpose?
  • Talk about what you see the “main job” of a manager to be…
  • Describe the process of “trust and track” and why it's better than fear-based management and “command and control?” Why do you think fear-based management is, sadly, so common in so many industries and companies of all sizes?
  • Can you talk about the role of transparency in your daily management and the impact it has on your employees?
  • How does Nick find managers who are “coaches, not cops”?
  • What's the difference between purpose, values, vision, and mission?
  • Why is trust so important in an organization?
  • Why does clarity have to exist around purpose in an organization?
  • Does the younger generation have a higher expectation of leadership today?
  • What are “ops cards” and how are they like standardized work?
  • For earlier episodes, visit the main Podcast page, which includes information on how to subscribe via RSS  or via Apple Podcasts.

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    Lean Blog Interviews - Healthcare, Manufacturing, Business, and LeadershipBy Mark Graban

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