Mastering Professional Communication & Client Success
From our 2020 archive of a Facebook Live comes this gem packed with practical communication strategies for therapists, coaches, and consultants. Despite being from our vault, these insights remain very relevant today.

This episode unpacks powerful techniques, including the AIDA framework for compelling introductions, the unique "Lamppost Technique" for confidently communicating your value, and the Client Certainty Framework for increasing conversion rates.

We also explore deeper clinical insights, revealing the critical connection between trauma and OCD behaviors, and share our no-nonsense approach to client compliance that dramatically improves outcomes.

Whether you're struggling with introducing yourself professionally, setting appropriate boundaries, or getting clients to follow through, this conversation delivers actionable strategies from seasoned practitioners who understand the real challenges of building a successful practice.

Join NLP Master Trainers Steve Crabb and Tina Taylor in this gem from our archives as they reunite post-lockdown for a refreshingly candid catch-up! Recorded during the pivotal moment when the world was reopening, this episode captures both the relief and uncertainty of transitioning times, making it incredibly relevant to today's ever-changing landscape.

Between fits of laughter, we share stories from our first face-to-face training sessions (complete with elbow bump calibrations and sanitised handshake interrupts), while diving into powerful NLP timeline techniques that help navigate periods of transformation. From circular timelines to unusual past life regressions, this episode combines practical wisdom with the genuine joy of human connection.

Whether you're facing personal challenges or professional shifts, these timeline strategies offer valuable perspectives for managing change confidently and clearly. They are a perfect blend of timeless NLP insights and playful banter that remains as applicable today as when they were first recorded.

PS: The sound recording is a little bit glitchy :)

PPS: The event promoted at the end is over so please don't search looking for tickets :)

Welcome to the NLP MasterClass podcast, episode 10. 

In this episode, we're exploring three powerful themes that emerged from a recent NLP MasterCLASS Practice Group Q&A session. 

First, we'll dive into well-formed outcomes - the four essential conditions that create lasting change. We'll look at how stating goals positively, having the right resources, making outcomes testable through all senses, and ensuring ecological alignment work together to transform our clients' results. 

Next, we'll tackle the increasingly common challenge of imposter syndrome, especially relevant since the shift to online work. You'll hear a personal story from my visit to Michael Neal's house that changed my perspective on launching programs, and we'll explore how to transform self-doubt from a barrier into a catalyst for growth. 

Finally, we'll break down the synergy between three powerful methodologies: NLP, NHR, and DHE. I'll share my unique "Venn diagram" approach to combining these methods for maximum impact in your practice. 

We'll also explore some fascinating case studies, including one where well-formed outcome conditions revealed crucial insights that completely shifted the direction of therapy. So whether you're an NLP practitioner, coach, therapist, or change work professional, this episode will give you practical tools to enhance your practice and create more powerful results for your clients. 

Title:  Looking at things from another’s perspective

By using perceptual positioning you can explore an event from a different perspective, this process enables you to step back from your own mental map and get a distance from any emotions attached to it.  You can also use it to explore another’s map, gaining an insight into their thought processes.  When you use the third position you can review a meeting/situation to gain insight into what happened, looking at it as onlooker.  This is also a great position for becoming your own coach.

If I asked you to imagine a dog, just there in front of you.  What kind of dog do you see?  What colour is it?  Can you see if from the front, back, side?  Is it all one colour?  Does it have any distinguishing marks?  How clearly can you see it?

Some people will see the dog perfectly, it will be clear and they will notice the colour, size and everything about the pouch.  Others will have a very poor image and others will say they can’t see it.  They will say no matter how hard they try they just can’t imagine it; they can’t see it!

In this podcast Tina discusses Visualisation and give exercises to help improve your ability to visualise as well as increase your IQ.

Anchoring
As we grow we learn to create shortcuts in our thinking, we associate actions and feelings to certain stimulus that we experience.  In Psychological terms this is called stimulus response or operate conditioning.  

Everything within your experience could be classed as an anchor, the words your reading here are an anchor for an experience of understanding.  Each word taking you through an unconscious process that enables you to interpret the words and find an understanding.

In this podcast Tina discusses anchoring, how they are created and also gives you an exercise to learn how to create a positive anchor for yourself

How Do You Think? -  Part 2
As I ( Tina Taylor) mentioned in How Do You Think - Part 1, we represent things in our mind, using our 5 senses.  The way that we do this creates how we feel and respond to the situations around us.  

As you become more aware of how you do this it makes it easier for you to change the way you think about something, changing the way that you respond to the situations around you.

You can do this simply and easily with your language too.  This is the basis of personal change work, how you can learn to help someone with anxiety and fear change how they feel.

How Do You Think Part 1
Have you ever noticed yourself thinking and become aware of what’s happening inside your head; that you’ve been running pictures, scenes, moving images, sounds, talking, conversations, physical sensations and all whilst you’re in the middle of something else?

These thought processes contribute to how we feel and respond to the world around us. 

By becoming aware of these processes and what you do inside your mind you have more control of how you think about things, and the way you respond to situations.  

Rapport
If you want to improve your ability to communicate effectively then it’s essential to learn about rapport. 

Rapport is about eliminating the differences between you and the person you are communicating with, it’s about being the same.  By adopting characteristics of another person you can create a sense of connection, a feeling of mutuality of like.  

Wouldn’t it be fabulous to be able to create and break rapport as needed?  

This podcast explains how to connect, create rapport.