By Christin Marvin
Welcome to the No Hesitations Podcast, the show that teaches restaurant owners and operators how to be world-class leaders without wasting time and energy.
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The podcast currently has 55 episodes available.
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Curious about how restaurants can effectively implement NA beverage programs?
Join us for a transformative conversation as Dana Bonelli, a veteran in the wine and spirits industry, unveils the evolution of inclusivity in the non-alcoholic (NA) beverage space. Discover how the hospitality sector has shifted from exclusive, patriarchal beginnings to a more welcoming and inclusive environment. Dana reflects on her journey starting in the mid-90s and provides a comprehensive look at the industry's progress in response to technological advancements, cultural changes, and increasing consumer demand for wellness-oriented options.
Chapters:
00:00:08 - Inclusive Hospitality Evolution in Non-Alcohol Sector
00:07:57 - Shift to Inclusive Non-Alcoholic Beverages
00:19:28 - Expanding Non-Alcoholic Beverage Categories
00:34:50 - Navigating Non-Alcoholic Beverage Programs
00:43:04 - Crafting a Non-Alcoholic Beverage Program
00:48:54 - Future of Non-Alcoholic Hospitality
Dana shares invaluable best practices, from staff education to legal considerations, ensuring these offerings seamlessly enhance the dining experience. We explore the rise of diverse NA beverage subcategories, such as functional beverages, cannabis-infused drinks, and de-alcoholized wines, highlighting their potential to cater to a broader audience and elevate menu offerings. Dana underscores the importance of these trends, emphasizing their long-term viability and transformative impact on the hospitality landscape.
Finally, Dana offers a glimpse into the future of NA hospitality, encouraging industry professionals to embrace and integrate these inclusive practices. We discuss the strategic benefits and positive momentum of investing in high-quality NA options, with practical advice tailored for restaurant operators. Tune in to gain a deep understanding of how the NA beverage movement is reshaping hospitality and why it’s here to stay, providing a roadmap for creating more inclusive, welcoming dining experiences for all.
Resources:
Dana Bonelli
Wine Company of Minnesota
St. Agrestis Phony Negroni
CHOW
12 Day Leadership Challenge
Guinness
Stella
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
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Ever wondered what it takes to recognize and nurture hidden leadership qualities within the restaurant industry?
Daniel shares his personal growth from a host to a key leadership role, emphasizing the importance of hard work, honesty, and fairness. He recounts his early days at Pharmacy Burger, naturally stepping into leadership among his peers, and the pivotal roles he played in restructuring the management team to improve operational efficiency. From proposing to take on additional responsibilities to his eventual rise to Assistant General Manager (AGM) and General Manager (GM), Daniel offers a wealth of insights into effective leadership and management in high-pressure environments.
Chapters:
00:00:08 - Hospitality Leader's Roadmap
00:12:22 - Leadership Qualities in Restaurant Industry
00:24:40 - Management Team Restructuring Success
00:29:35 - Effective Implementation of Change and Communication
00:40:09 - Transitioning to Director of Operations
00:46:47 - Improving and Thriving Restaurant Business
00:59:57 - Spotlight on Pharmacy Burger Story
Discover the extraordinary journey of Daniel Frazier, who went from being a host at Pharmacy Burger in Nashville to becoming the Director of Operations for its three bustling locations. Learn how Daniel's innovative approach and leadership qualities not only transformed a restaurant with minimal standards into a vibrant establishment but also fostered an inspiring atmosphere for staff and guests alike. We'll explore the unique dynamics between the full-service Pharmacy Burger Parlor and Beer Garden and the high-volume food hall locations, especially how the Assembly Food Hall has adapted to cater to the diverse needs of downtown Nashville's visitors.
Join us for an engaging discussion on overcoming post-COVID challenges, managing multiple locations, and implementing new technology to boost customer satisfaction. Daniel recounts the satisfaction of improving struggling food hall standards without immediate staff replacement, his strategies for dealing with long wait times, and the psychological aspects of customer behavior. Finally, don't miss the unique story behind Pharmacy Burger's name and its compelling narrative, which sets it apart in Nashville's vibrant food scene. Tune in for practical wisdom and inspiration that will resonate with restaurant industry professionals and leaders alike.
Resources:
Daniel Frazier
Pharmacy Burger Parlor & Beer Garden
Christin Marvin
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
In this live coaching session, we discover how Christopher McFadden, owner of the McFadden Group, transitioned from the bustling restaurant industry to pioneering a new path in career coaching. Christopher shares his expertise on developing soft skills in emerging hospitality leaders, emphasizing the importance of emotional intelligence, core values, and leadership development. Join us as we explore how these essential traits can inspire and guide the next generation of hospitality professionals to thrive in an ever-evolving industry.
Chapters:
00:00:00 - Hospitality Leader's Roadmap
00:07:29 - Revolutionizing Hospitality Industry Through Conversation
00:16:25 - Elevating Podcasts and Personal Growth
00:29:45 - Navigating ADHD and Hospitality Leadership
00:34:22 - Journey to Heartfelt Hospitality Leadership
00:46:40 - Personal SWOT Analysis for Growth
00:51:46 - Discovering Core Values for Success
In a heartfelt session, we delve into the human connections that define hospitality, the joy of guest engagement, and the fulfillment of nurturing dedicated teams. Christopher offers a personal look at the shifting dynamics between the old guard and the new generation in the hospitality sector, shedding light on the renewed focus on personal growth and the significance of mental health awareness. Learn how innovative tools like the Coravin system symbolize a fresh wave of energy and creativity within the industry.
Christopher's personal journey with ADHD and executive OCD provides a poignant backdrop for discussions on self-awareness and personal development. Through real-life stories and practical exercises, we explore the power of self-reflection, the transformative impact of acknowledging one's unique traits, and the continuous pursuit of personal growth. This episode is a must-listen for anyone passionate about leadership, mental health, and the future of the hospitality industry.
Resources:
Christopher McFadden
Christin's book: The Hospitality Leader's Roadmap : Move from Ordinary to Extraordinary-Available on Amazon.com Oct 15th
CHOW
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
This is how you turn a struggling restaurant into a bustling hotspot.
In our latest episode, we sit down with Beth Hussey and Emmele Herrold, the masterminds behind Hazel's Restaurant in Birmingham, Michigan. They walk us through their revolutionary strategies, from the game-changing Hazel's Lobster Pound takeover that quadrupled their sales to their innovative approach to fostering a healthy work-life balance for their staff. Beth and Emmele’s journey from hands-on owners to empowering leaders is packed with invaluable insights that could redefine how you think about restaurant management.
Chapters:
00:00:08 - Restaurant Owners Share Success Strategies
00:04:12 - Evolving Neighborhood Joint Concept
00:11:10 - Revamping Menu With Lobster Takeover
00:20:05 -Transforming Restaurant With Creative Takeovers
00:29:14 - Striving for Work-Life Balance in Restaurants
00:37:40 - Developing Strong Team Dynamics
00:41:52 - Fostering Employee Trust and Engagement
00:51:13 - Entrepreneurial Journey in Restaurant Industry
Join us as we reminisce about the early days of Hazel, Ravines, and Downtown, where Beth and Emmele's ambition to create a community-centric dining spot faced unexpected challenges. Learn how something as simple as geotagging influenced their restaurant’s name and how they navigated complex public perceptions to build a diverse and appealing menu. This episode is a treasure trove of practical advice, including how a special lobster dinner helped them overcome seasonal sales slumps and attract a broader customer base.
But it’s not all about food and sales; Beth and Emmele also share their revolutionary approach to employee welfare. Listen to their pioneering strategies like implementing a 40-45 hour work week for managers and the creation of Shifty, a mobile training application designed to streamline restaurant operations. By prioritizing their team’s well-being, they’ve fostered a thriving company culture that leads to better performance and higher retention. Whether you're a seasoned restaurant owner or an aspiring entrepreneur, this episode offers a masterclass in balancing profitability with a positive work environment.
Resources:
Hazel's
Shifty
Christin Marvin
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
This is how a nonprofit organization can revolutionize an entire city's food and beverage scene.
Join us as we sit down with Kristen Rauch, the dynamic executive director of EatDenver, to uncover the secrets behind their innovative programs and initiatives. You'll discover how EatDenver's collaborative approach has empowered over 300 local members, from restaurants and bars to coffee shops and breweries, fostering a resilient and interconnected community.
Chapters:
00:00:08 - Empowering Independent Restaurant Community Through Collaboration
00:05:26 - Supporting Independent Food and Beverage Concepts
00:14:23 - Supporting Denver's Independent Restaurant Community
00:25:53 - Building Resilient Restaurant Community Through Support
From its humble beginnings as the Denver Independent Network of Restaurants (DINR) to becoming a formidable advocate for sustainability and inclusivity, Eat Denver's journey is nothing short of inspiring. Learn about flagship events such as Harvest Week and The Big Eat, and how the pandemic has shifted the organization's focus towards advocacy and robust support for diverse food and beverage concepts.
What does it take to build a thriving, independent restaurant community in today's challenging landscape? We tackle pressing issues such as influencer culture, rising labor costs, and public misconceptions about food pricing. Hear firsthand how EatDenver’s unique resources, like their industry listserv, offer invaluable support for restaurant owners. Through genuine conversations and strategic insights, this episode sheds light on how EatDenver is steering the local food scene towards a more equitable and sustainable future. Tune in for a deep dive into the heart of Denver’s food and beverage community!
Resources:
EatDenver
Harvest Week
The Big Eat
Kristen Rauch
Christin Marvin
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
Ever wondered how one can navigate from the high-pressure world of a toxic kitchen to becoming a beacon of hope in mental health advocacy?
Join us as Jasmin Parks-Papadopoulos, former executive chef and now Chief Growth Officer at CHOW, shares her transformative journey. Hear about her struggles with mental health in the demanding culinary world and how she found her calling in supporting others through CHOW’s impactful programs. From peer support initiatives to innovative educational opportunities and text services, Jasmine’s story is a powerful testament to the importance of mental health resources in hospitality.
Chapters:
00:00:08 - Supporting Mental Health in Hospitality
00:10:35 - Navigating Mental Health Through Hospitality Experiences
00:25:16 - Unpacking Accountability in Hospitality Culture
00:33:29 - Building Support for Hospitality Mental Health
Transitioning out of the culinary industry can be a complex emotional journey, and our conversation delves into this deeply personal topic. I reflect on my own experiences leaving a deeply ingrained chef identity behind, confronting the dysfunction that plagued my career through therapy and self-reflection. We also touch on the portrayal of the hospitality industry in TV shows like "The Bear," discussing how these depictions can evoke stressful memories and the necessity of setting boundaries to protect one's mental wellness. This part of our discussion underscores the efforts needed to foster a more positive and sustainable work environment in the culinary sector.
Lastly, we explore the nuanced storytelling of "The Bear," particularly its depiction of the intense pressures and traumatic experiences within the industry. We discuss the ethical responsibility of content creators to avoid romanticizing harmful practices and to provide appropriate trigger warnings. Through a heartfelt analysis of a pivotal scene involving verbal abuse, I share the emotional release it provoked and the lasting impact of such trauma. This powerful conversation highlights the importance of trauma-informed storytelling, self-care, and the crucial need for mental health support in the culinary world.
Resources:
CHOW (Culinary Hospitality Outreach Wellness) https://chowco.org/
The Bear https://www.fxnetworks.com/shows/the-bear
Jasmin Parks-Papadopoulos https://www.linkedin.com/in/jasmin-parks-papadopoulos-9595b01b3/
Not 9-5 https://not9to5.org/
The Chad Legacy Project https://www.chadslegacy.org/
Restaurant After Hours https://www.restaurantafterhours.org/
Noma https://noma.dk/
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
What fuels an Olympian's relentless drive to succeed?
Join us as we uncover the remarkable journey of Ryan Millar, founder of Gold Medal Mindset and Olympic gold medalist in volleyball. Ryan shares his transformation from a middle school enthusiast in Southern California to competing on the world's biggest stage. We explore the pivotal influences, including a mentor who ignited his competitive spirit, and the unique elements of volleyball that shaped his winning mindset. This episode promises to provide deep insights into the evolution of an athlete whose determination saw him through three Olympic Games, culminating in a gold medal win in Beijing.
Chapters:
00:00:08 - Winning Mindset
00:12:40 - Olympic Mindset Evolution
00:22:33 - Elite Athlete Mental and Physical Preparation
00:27:12 - Retirement Decision After Beijing Gold
00:31:31 - Transition to Consulting
00:38:57 - Ownership Mindset in Business Success
Ryan's story is one of constant evolution. From the Sydney Olympics to Athens, learn how his mindset and training techniques adapted and matured, leading to monumental milestones like competing in Europe's top professional leagues and world championships. He also opens up about the intense preparation and mental strategies that kept him focused across multiple Olympic cycles. We delve into significant moments, such as narrowly missing a bronze medal in Athens and the triumphant victory in Beijing, and how these experiences influenced his approach to both sport and life.
But Ryan's journey didn't end on the volleyball court. Hear how he transitioned from professional athletics to a thriving consulting career, applying the "Gold Medal Mindset" to the business world. Discover the transformative "Winner vs. Whiner" model and learn how leaders can foster a culture of accountability and excellence within their teams. Ryan offers practical strategies for shifting towards a proactive, solution-oriented mindset that can elevate performance and drive success in any field. This episode is a treasure trove of inspiration and practical advice for anyone looking to achieve greatness, whether in sports or business.
Resources:
Ryan Millar
Gold Medal Mindset
Chief Learning Officer Symposium 2024
Christin Marvin
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
This is how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction.
The NOLO movement is transforming the dining world by prioritizing non-alcoholic and low-alcohol beverages, and on this episode of No Hesitations, I'm joined by Heather Ransome, a trailblazer in restaurant consulting and founder of Zero Proof Go. Together, we unpack the practical hurdles and rewarding opportunities faced by restaurants embracing this trend. Heather’s three decades of industry expertise shine through as she shares her journey from bar operator to consultant, and why she believes the NoLo trend is here to stay.
Chapters
00:00:08 - Navigating the NOLO Movement
00:15:44 - Advocating for Non-Alcoholic Options
00:30:08 - Connecting and Advancing the NOLO Movement
00:41:18 - Preparing for Sober October in Restaurants
Transitioning to a non-alcoholic lifestyle doesn’t have to mean compromising on your social life. We explore the initial awkwardness many feel when seeking out non-alcoholic options in familiar haunts and how strategic changes can turn this discomfort into delight. Restaurateurs are crucial in this shift, and Heather and I delve into how offering a rich variety of zero-proof drinks can enhance inclusivity and guest satisfaction. We also discuss the advocacy and awareness necessary to drive demand and encourage more venues to diversify their beverage menus.
Innovative events like non-alcoholic bar crawls are just the tip of the iceberg when it comes to fostering a supportive NoLo community. Heather sheds light on how these events, coupled with targeted staff training and marketing strategies, can make non-alcoholic options more appealing and accessible. As we gear up for Sober October and beyond, restaurants have a golden opportunity to cater to non-drinkers in compelling new ways. Join our Slack community to tap into valuable resources and strategies that will help you embrace the NoLo movement and broaden your audience. This episode is packed with actionable insights to help your restaurant thrive in this exciting new landscape.
Resources:
Zero Proof Go
Instagram @zeroproofgo
Join the Zero Proof Go Slack Community
ChristinMarvin.com
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
Can financial literacy be the key to transforming lives in the restaurant industry?
Join me, Christin Marvin, on the No Hesitations podcast as I chat with Jess Dean, an independent and licensed financial professional with a unique background as a former sous chef. Jess shares her incredible journey from the kitchen to financial education, illustrating how understanding financial principles can dramatically improve the lives of restaurant workers who often live off tips and low salaries. Discover why financial literacy isn't just for wealthy individuals and how simple, practical advice can empower anyone to take control of their financial future.
Chapters:
00:00:08 - Financial Planning for Restaurant Professionals
00:09:11 - Financial Education for Restaurant Workers
00:18:34 - Personalized Financial Planning Consultations
00:29:23 - Effective Budgeting Strategies for Restaurant Professionals
00:32:40 - Promoting Employee Retention Through Education
00:40:13 - Connecting With Restaurant Industry Professionals
In our conversation, Jess and I tackle the unique financial challenges faced by restaurant professionals, including fluctuating incomes, managing debt, and the importance of retirement planning. Learn effective budgeting strategies specifically tailored for those in the restaurant industry, and understand the value of periodic financial reviews. Jess sheds light on the initial consultation process for financial planning, emphasizing the need for understanding clients' goals and challenges to provide personalized and supportive advice. You'll walk away with actionable insights on creating a budget, managing credit, and planning for a secure retirement, even on a modest income.
Finally, we explore how financial education can significantly enhance employee retention in the restaurant industry. Jess shares her experiences from the ice cream sector, demonstrating the positive impact of financial transparency and education on staff loyalty. We also discuss the importance of community and support within the industry, with a shout-out to the upcoming Chow Retreat. Tune in to discover how fostering financial literacy can create a more stable and committed workforce, and why it's crucial for restaurant owners to invest in their team's financial well-being.
Resources:
Jess Dean
https://www.facebook.com/jess.dean.946/
https://www.instagram.com/the.financialstrategist/
https://linktr.ee/the.financialstrategist
CHOW (Culinary Hospitality Outreach Wellness)
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
Send me a Text Message. I'd love to hear from you.
This is how restaurant owners offer affordable health insurance to their employees without emptying their wallets.
In this episode, we promise you'll uncover actionable strategies by diving into a conversation with James Douglas, the owner of Soul to Sole Benefits. James shares his expertise on partnering with Connect for Health Colorado to unlock quality healthcare options, including individual coverage, health reimbursement arrangements, and small group plans. You'll also learn how employees can leverage tax credits to reduce costs, ensuring restaurant owners provide valuable benefits without financial strain.
Chapters:
00:00:08 - Affordable Health Insurance Solutions for Restaurants
00:05:09 - Navigating Health Insurance for Restaurants
00:10:40 - Strategizing Affordable Healthcare Coverage Options
00:16:50 - Health Insurance Enrollment Support for Restaurants
00:31:33 - Navigating Health Insurance Options for Restaurants
James and I dive into the unique challenges that both large corporate chains and small independent restaurants face in offering health care benefits. We highlight how Connect for Health Colorado serves as a marketplace for tailored insurance plans, offering financial assistance and customized options to meet diverse needs. James' inspiring journey from professional long jumper to health insurance advocate adds a personal touch, illustrating the importance of working with a licensed agent or broker. This episode is a goldmine of insights for those looking to navigate the complex world of health insurance effectively.
We'll also walk you through a real-life case study of a small Ethiopian restaurant, showing how to stretch a tight budget of $1,000 to cover comprehensive benefits by leveraging tax credits. Learn the differences between non-compliant and ACA-compliant plans, and understand the crucial role of a trusted insurance advisor. Whether you're managing a large chain or a small eatery, this episode will equip you with the knowledge to offer affordable, quality healthcare to your employees. Tune in to gain essential guidance and ensure your team has access to the best health insurance solutions available.
Resources:
Soul to Sole Benefits
James Douglas
Connect for Health Colorado
Outside of Colorado-HealthCare.Gov
More from Christin:
Curious about one-on-one coaching or leadership workshops? Click this link to schedule a 15 minute strategy session.
Podcast Production: https://www.lconnorvoice.com/
The podcast currently has 55 episodes available.
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