Welcome back to another episode of The Off the Clock Show, where seasoned industry pros deliver edgy and informative content for automotive detailers. This week, we dive into a crucial lesson for every car detailer: stop pinching pennies on your products! Over-diluting or obsessing over dilution ratios might seem like a cost-saving move, but it's actually a trap. The truth? Product costs are the cheapest part of your business, so it's better to use the right products to get the job done right.

In our second segment, Shawn takes the wheel to tackle the dreaded customer comeback. When a customer returns with a complaint, don’t just assume they’re being difficult. Instead, it’s time to light a fire in your business (figuratively, of course!) and get everyone on your team involved in solving the issue. Prioritizing the customer's needs and rectifying the situation quickly can transform those 2-3 star reviews into glowing 5-star testimonials—and bring in a flood of referrals.

Join us for an episode packed with practical advice, a touch of humor, and the no-nonsense insights you expect. Learn how to use your products wisely and turn customer complaints into golden opportunities.

Catch all the action on YouTube and Spotify now!