[Bonus Episode] In this Office Hours edition of our Creative Confidence Series, Jane Fulton Suri, IDEO Partner Emeritus and Executive Design Director, chats with IDEO U Dean Suzanne Gibbs Howard and answers questions from our community on design research, empathy, and observation. Check out their full conversation at ideou.com/podcast to hear more about Jane’s experience over her 30-year career at IDEO and in design research.