The GROW! Show

Operations: Training Your Team on Quality


Listen Later

Today on The Grow Show, Marty Grunder explains that quality is in the eye of the beholder. This means consulting with clients on what THEY expect as far as results. Whether you have seasoned pros or an inexperienced team, maintaining quality standards is done through training. Marty shares some of the best practices that Grunder has established to make their weekly training sessions effective and valuable. This company-wide training on quality and safety standards means that every job is “up to snuff”.

Discussion Points:

  • Quality should always be your main focus
  • How do we train a team to do quality work?
  • Ohio clay and extra work that expensive and not impactful
  • What are your activities that are horticulturally necessary?
  • Responsibilities across teams at Grunder
  • Weekly training sessions - focus on the basics that most workers need
  • Check the show resources for a list of what Grunder trains on
  • Photos of best practices - good, better, best
  • Trainers should be the hands-on experts in that area
  • Translators are key in training if staff are not fluent in English, cross-train in other languages
  • Strategies for training - tell, show, do, teach - explain WHY
  • In show resources: How the agenda flows for Grunder training sessions
  • External service should never exceed internal service!
  • The Grow Show podcast is sponsored by STIHL and brought to you by The Grow Group - a leading coaching and education firm for landscape professionals. Your host is Marty Grunder, president and CEO of The Grow Group and Grunder Landscaping Co., one of the most successful design-build operations of its kind in the Midwest. The Grow Show shares ideas, tips, tactics, and insights that will help you grow your landscaping business.

     

    Resources:

    GROW! Conference Feb 2024

    The Grow Group

    Grunder Landscaping

    Marty Grunder LinkedIn

    Stihl

    ...more
    View all episodesView all episodes
    Download on the App Store

    The GROW! ShowBy Marty Grunder

    • 5
    • 5
    • 5
    • 5
    • 5

    5

    35 ratings


    More shows like The GROW! Show

    View all
    The EntreLeadership Podcast by Ramsey Network

    The EntreLeadership Podcast

    4,354 Listeners

    The GaryVee Audio Experience by Gary Vaynerchuk

    The GaryVee Audio Experience

    16,790 Listeners

    REAL AF with Andy Frisella by Andy Frisella #100to0

    REAL AF with Andy Frisella

    32,582 Listeners

    The Ultimate Landscape CEO - Jeffrey Scott by Jeffrey Scott

    The Ultimate Landscape CEO - Jeffrey Scott

    26 Listeners

    The Martell Method w/ Dan Martell by Dan Martell

    The Martell Method w/ Dan Martell

    497 Listeners

    The Home Service Expert Podcast by Tommy Mello: $200 Million Founder|Forbes, Inc., Entrepreneur Columnist

    The Home Service Expert Podcast

    719 Listeners

    Maxwell Leadership Podcast by John Maxwell

    Maxwell Leadership Podcast

    2,449 Listeners

    The Green Grind Podcast by Kaz

    The Green Grind Podcast

    157 Listeners

    Fullerton Unfiltered by Brian Fullerton

    Fullerton Unfiltered

    1,162 Listeners

    The Commercial Landscaper Podcast by Robert Clinkenbeard

    The Commercial Landscaper Podcast

    9 Listeners

    The Dr. John Delony Show by Ramsey Network

    The Dr. John Delony Show

    7,152 Listeners

    Contractor Evolution by Breakthrough Academy

    Contractor Evolution

    49 Listeners

    Wealthy Way by Ryan Pineda

    Wealthy Way

    2,124 Listeners

    Roots of Success by McFarlin Stanford

    Roots of Success

    26 Listeners

    The LeanScaper Podcast by LeanScaper

    The LeanScaper Podcast

    13 Listeners