On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss cancellation fees in your detailing business and whether or not you should charge customers for no-shows or cancels. We also talk about what to do when it rains if you are a mobile detailer while we dropped some gems about business and marketing. It was a fun discussion with some funny stories after the July 4th weekend

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, discuss getting over your fear of sales and how to build your confidence in selling. We also shared some funny stories, played a fun game of some what if questions and discussed Marty's upcoming Ceramic Snow product from hyperClean. If you have a fear of following up or selling your services, this discussion can help you create a plan to tackle that fear and do what's needed to succeed in your detailing business.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, discuss detailing groups, recent posts as well as focus and sacrifice. Through sharing personal experiences in building their businesses, learn what it truly takes to manage your business and personal lives to find that sweet spot where you can truly have it all. Focusing in the right areas and sacrificing the right way and the right things can make your future easier and brighter with less sacrifice as you build your empire. It all starts with focus.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss whether or not years matter for coatings and how you should position yourself as a detailer to sell coatings. We also talked about attendance at detailing conferences and the future of these events and how you can utilize creativity in your marketing to make your business recession-proof. OrbisX CRM for Detailers

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss reasons why some detailers are shifting in the market to not offer interior services and why others are capitalizing on detailing interiors. We shared some experiences we went through recently from a bout with hummus and trying to use a vacuum without electricity. Marty also provided some in-depth info on their new bug cleaner and we touched on some of the negativity and divisiveness going on in online groups between detailers with different schools of thought on the coating sector of detailing. It was a great chat and welcome return after a week with no power following the massive storm that struck the city where Shawn lives - leaving more than one hundred thousand residents without power for over a week.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the future of detailing as robotics, automation and technology continue to improve. We drop some hard-hitting ideas and concepts that are sure to be seen from different points of view and may even seem scary to some that are stuck doing things "the way they've always been done" but the reality is that the future is always advancing faster than most businesses can keep pace with and it's important to consider the direction that the detailing industry is moving. 

This was a great discussion with various points of view that may not be for the light hearted. Grab your favorite drink and enjoy!

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss the concept of chasing perfection that holds a lot of detailers and ceramic coating installers back in their business. We also had a great convo about how to add new services to your business while minimizing headaches and barriers to entry with new vertical niches in your detailing business and using the OrbisX CRM to help automate your processes and act as another employee to help free up your time.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss shooting your shot and starting a detailing business or working for a detailing shop as well as the challenges faced by business owners and how to overcome them by utilizing optimization and tools like OrbisX CRM for detailers. This episode stems from a discussion Marty had with one of his customers who is working at a shop that is closing down and this detailer is unsure if he should branch out and take the leap to start his own shop or get another detailing job. Great discussion with some tips, tricks and insights into how you can make sure you are a success in business and start off on the right path - whichever direction that happens to be.

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss burning out and feeling overwhelmed in your detailing business as well as how to integrate upsells into your sales process and when and how to position your upsells for the greatest chance of success. We also shared some funny Easter weekend stories and laughs and tears about a story involving a squirrel. 

On today's episode of the Off the Clock Show with hosts Shawn Gervais from OrbisX and Marty Hill from hyperClean, we discuss discounts and promos and whether or not you should offer discounts in your detailing business. It was a great discussion with some great tips on how to handle price negotiations with customers and how to properly implement discounts in your business.