In this live episode from Pantheon 2025, Mitch Boerner, Director at Legendary Plumbers, shares his unique story of going from the music industry and professional kitchens to scaling a trades business in Victoria, Australia. Mitch discusses how he and his brother, a plumber, grew their company from a garage operation to a multi-service business by focusing on repeatable work and having the foresight to put the right processes in place early. He also shares his vision for the future, including a hub-and-spoke model and a commitment to perpetual optimism.

Join us as we discuss: 

• [11:02] Focusing on scalable service niches and the importance of good financial housekeeping

• [18:13] Saying no to nonscalable work and pricing yourself for the future

• [23:56] Upcoming ServiceTitan Pro product offerings and how they can help your business scale

Check out these resources we mentioned during the podcast:

• Dispatch Pro

• Field Pro

• Scheduling Pro

You can find this interview and many more by subscribing to Toolbox for the Trades on Apple Podcasts, on Spotify, or here.

Know a business that could use a bit of muscle from ServiceTitan? Refer them here!

Listening on a desktop & can’t see the links? Just search for Toolbox for the Trades in your favorite podcast player.

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