In this episode of Supply Chain Now, host Scott Luton explores the future of supply chain efficiency with Doug Wilson, Software Product Manager at PING Golf, and Shannon Vaillancourt, CEO of RateLinx. Together, they discuss how PING Golf is leveraging RateLinx’s TMS to streamline global shipping, improve real-time visibility, and enhance customer satisfaction.
This engaging conversation covers the challenges of managing a globally distributed supply chain, the benefits of seamless ERP and TMS integration, and how automation and data-driven decision-making are transforming logistics operations. Doug and Shannon share firsthand experiences of reducing shipping errors, optimizing carrier selection, and ensuring faster, more reliable deliveries worldwide.

Jump into the conversation:

(00:00) Software reliability

(01:56) Golf experiences

(04:56) Ping Golf's global supply chain

(05:50) Implementing a new TMS

(09:36) Challenges and solutions in shipping

(13:47) Integration and benefits of Ship Links TMS

(19:19) Improving delivery speed and accuracy

(25:32) Shipping challenges and customer satisfaction

(26:00) Addressing freight charges and rate calculations

(26:52) Common shipping problems

(30:48) Implementation and transition strategies

(35:14) Real-time visibility and data analytics

(45:57) Mastering TMS Implementation

Additional Links & Resources:

• Connect with Doug Wilson: https://www.linkedin.com/in/douglaswilson1971/
• Connect with Shannon Vaillancourt: https://www.linkedin.com/in/shannon-vaillancourt/
• Learn more about PING Golf: https://ping.com/en-us/
• Learn more about RateLinx: https://www.ratelinx.com/
• Connect with Scott: https://www.linkedin.com/in/scottwindonluton/ 
• Learn more about Supply Chain Now: https://supplychainnow.com 
• Watch and listen to more Supply Chain Now episodes here: https://supplychainnow.com/program/supply-chain-now  
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• WEBINAR: Adapting to Volatility: Navigating Trade Wars, Supply Chain Disruptions & AI: https://bit.ly/4kqSv2D

This episode was hosted by Scott Luton and produced by Amanda Luton, Trisha Cordes, and Joshua Miranda. For additional information, please visit our dedicated show page at: https://supplychainnow.com/ping-golf-success-faster-easier-fully-integrated-tms-1405