In this inaugural episode of The Property Management Excellence (PMX) Podcast, REB's Alex Whitlock sits down with Cathie Crampton, LJ Hooker head of property management, to discuss how smart business leaders are scaling their rent rolls - without relying on increased headcount.

Whitlock and Crampton unpack the evolving expectations of investors, the impact of market pressures like rising interest rates and suppressed yields, and why property managers who fail to adapt risk being sidelined.

They reveal what separates traditional property managers from next-gen practitioners – from smarter team structures and tech-enabled workflows to financially literate conversations that demonstrate real value to owners.

The pair also dive into growth strategies for agencies: how optimised rent reviews, retention-focused operations, and strategic acquisitions can turn a low-margin rent roll into a scalable, high-value business.

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