The psychological contract – those unwritten expectations between employer and employee, so fundamental to building trust and engagement at work – has dramatically shifted. Once based on the promises of security and long-term service, employees now expect the contract to more closely reflect their values, offer flexibility, and align with a deeper sense of purpose. Join Nigel Cassidy and this month’s guests – Trish Hewitt, Founder and Managing Director at Haylo HR, and Nelli Rowsell, People Manager at Advantage Smollan – as we explore what happens when these evolving expectations go unmet, and how a breach, whether real or perceived, impacts employee engagement.

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