It's the secret weapon we've talked about numerous times. 

If you're on the phone with a client who can't see you, how do you show them you're listening and that you care? When someone explains their pain point, how do you demonstrate that you're the one to provide a solution? Tonality, the answer is almost always tonality. Take a look at this throwback clip I found, which explains how you should be developing your tonality! 

If you think you have a product or service that I’ll love, DM me. Let’s talk!

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