When was the last time you practiced your active listening skills?

HBR contributing editor Amy Gallo says it is a skill you need to practice. In this episode, you’ll learn how you can use listening skills to make other people feel heard and understood. Specifically, you’ll learn different styles of listening and how to use each one to fit your goals.

You’ll also learn how to use thoughtful questions to deepen your conversation and make sure you’re getting the information you need.

Gallo is an expert in workplace conflict and communication. She also cohosts HBR’s Women at Work podcast, and her most recent book is Getting Along: How to Work with Anyone (Even Difficult People).

Key episode topics include: leadership, interpersonal communication, listening skills, active listening, conversations.

HBR On Leadership curates the best case studies and conversations with the world’s top business and management experts, to help you unlock the best in those around you. New episodes every week.