We’ve all been there; a client books in for a major service like a color correction, hair extensions or a bridal updo or makeup application and the stress of seeing this appointment booking with no information can cause major stress! Every salon professional wants to create an excellent guest experience, but going into a major service blind, with little to no information, can make this goal feel daunting. This quest for excellence can be greatly aided by a simple yet powerful tool: the intake form. In this Digital Debrief episode, Scott and Sarah deep dive into why incorporating intake forms is so beneficial for both client satisfaction and service provider success.

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