Charlie Holland, the recently-named Reapit Australia and New Zealand regional chief executive, chats with Momentum Media's Grace Ormsby for the latest episode of REB's Proptech Pulse.

Charlie shares the behind-the-scenes of Reapit's acquisition of the award-winning proptech firm Console Group and talks about how the key to any digital transformation lies in having a customer-centric approach. He also reflects on what advancements the strategic initiative can bring to the table while unpacking how the consolidation of digital ecosystems will help deliver a holistic customer journey – enabling them to provide a top-notch end-to-end service that will ultimately drive growth.

In this episode, you will hear:

• Why financial due diligence is important for any pivotal business move

• How to provide consistent customer service even during uncertain times

• Ways that proptech firms can leverage strategic business initiatives such as mergers and acquisitions

To learn more about Console and its award-winning software, make sure to check them out at https://www.console.com.au. Make sure you never miss an episode by subscribing to us now on Apple Podcasts. Did you like this episode? Show your support by rating us or leaving a review on Apple Podcasts (REB Podcast Network) and by liking and following Real Estate Business on social media: Facebook, Twitter and LinkedIn. If you have any questions about what you heard today, any topics of interest you have in mind, or if you'd like to lend a voice to the show, email [email protected] for more insights.