Chad Madden sits down with DPTs Brenna Strawser & Christian Grove to unpack the simple, repeatable systems behind 500+ Google reviews and months of 100% graduation rates. You’ll hear the exact “ask” script, how to use QR codes at discharge, proactive scheduling to keep caseloads full, and empathy-driven communication that boosts outcomes. Perfect for private practice owners and clinical leaders who want full schedules and raving fans.

Time Stamps

02:22 - Why Google reviews matter + monthly clinic challenge

03:59 - The step-by-step review “ask” (QR codes, standing beside, troubleshooting)

08:50 - Balancing production & relationships; graduation rate as a quality metric

10:25 - “End strong” & future pacing: shaping patient memory between visits

13:55 - Proactive scheduling to prevent doubles/triples and keep care high-quality

15:48 - Empathy & adaptability: numbers vs. narratives; revamping on plateaus

20:07 - Lessons from travel/SNF and mentoring new grads; book recs & close