In today’s episode, my guest is Jonathan Poma the Founder & CEO of <a href="https://www.loopreturns.com/" rel="noopener noreferrer">Loop Returns</a>.Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers. WHAT YOU WILL LEARN TODAYWhy the post-purchase experience is a crucial part of the commerce stack.How to drive up customer lifetime value through exchanges.Why exchanges continue the customer relationship and lead to higher LTV.LINKS AND RESOURCES MENTIONED<a href="https://www.loopreturns.com/" rel="noopener noreferrer">Loop Returns</a><a href="https://www.loopreturns.com/blog" rel="noopener noreferrer">Loop Customer Success Stories</a>This episode is brought to you by <a href="https://www.attentivemobile.com/?utm_source=shopify-fastlane&utm_medium=website" rel="noopener noreferrer">Attentive</a>, the most comprehensive text message marketing solution for modern Shopify brands. Hosted on Acast. See <a rel="noopener noreferrer" href="https://acast.com/privacy">acast.com/privacy</a> for more information.

In today’s episode, my guest is Jonathan Poma the Founder & CEO of Loop Returns. Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers. WHAT YOU WILL LEARN TODAY Why the post-purchase experience is a crucial part of the commerce stack. How to drive up customer lifetime value through exchanges. Why exchanges continue the customer relationship and lead to higher LTV. LINKS AND RESOURCES MENTIONED Loop Returns Loop Customer Success Stories This episode is brought to you by Attentive, the most comprehensive text message marketing solution for modern Shopify brands. Hosted on Acast. See acast.com/privacy for more information.

In today’s episode, my guest is Jonathan Poma the Founder &amp; CEO of <a href="https://www.loopreturns.com/" rel="noopener noreferrer">Loop Returns</a>.Loop is the returns and exchanges platform purpose-built for Shopify brands that drives customer lifetime value and reduces refunds. Merchants that use Loop make more money because they assist customers to make an exchange vs a refund. Notable Shopify brands including Allbirds, Brooklinen, and Chubbies Shorts choose Loop Returns to deliver a great returns experience to their customers. WHAT YOU WILL LEARN TODAYWhy the post-purchase experience is a crucial part of the commerce stack.How to drive up customer lifetime value through exchanges.Why exchanges continue the customer relationship and lead to higher LTV.LINKS AND RESOURCES MENTIONED<a href="https://www.loopreturns.com/" rel="noopener noreferrer">Loop Returns</a><a href="https://www.loopreturns.com/blog" rel="noopener noreferrer">Loop Customer Success Stories</a>This episode is brought to you by <a href="https://www.attentivemobile.com/?utm_source=shopify-fastlane&amp;utm_medium=website" rel="noopener noreferrer">Attentive</a>, the most comprehensive text message marketing solution for modern Shopify brands. Hosted on Acast. See <a href="https://acast.com/privacy" rel="noopener noreferrer">acast.com/privacy</a> for more information.

Redefine Returns And Win Customers For Life With Memorable Exchange Experiences

Welcome to eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection. I’m Steve Hutt, your experienced guide and host, here to help you unlock real, sustainable growth for your Shopify store by blending the best of automation with the power of authentic customer relationships.

Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 1.5 million downloads and 400+ episodes, this show is your trusted resource for:

- Proven Shopify strategies, apps, and best practices that drive measurable results
- Digital marketing tactics and retention playbooks that balance AI with genuine human touch
- Real-world founder stories and lessons learned from my own journey and 400+ interviews with industry leaders
- Deep dives into emerging tech (AI, AR/VR, automation) and how to use it without losing your brand’s soul
- Operations, logistics, and customer experience solutions that reduce overwhelm and foster loyalty

Each week, I sit down with Shopify partners, marketing experts, and successful store owners who share what’s actually working right now—no fluff, just actionable, battle-tested strategies.

Whether you’re launching your first store or scaling past seven figures, you’ll walk away from every episode with at least one practical idea you can implement immediately.

Ready to thrive in today’s fast-paced ecommerce world—growing smarter, not just faster? Hit subscribe and join thousands of merchants building customer-centric, future-proof brands with eCommerce Fastlane.

Let’s unlock your store’s true potential—together.

Steve Hutt
x-Shopify - DTC Founder - Podcast Host

Website: eCommerceFastlane.com
Newsletter: FastlaneInsider.com
LinkedIn: linkedin.com/in/shutt
X: x.com/stevenhutt
Instagram: https://www.instagram.com/ecommercefastlane
Email: steve@ecommercefastlane.com

Business

Entrepreneurship

Marketing

Welcome to eCommerce Fastlane: Shopify Growth Strategies—Where AI Efficiency Meets Human Connection. I’m Steve Hutt, your experienced guide and host, here to help you unlock real, sustainable growth for your Shopify store by blending the best of automation with the power of authentic customer relationships. Since 2016, eCommerce Fastlane has been the weekly pit-stop for ambitious DTC founders and marketers. With over 1.5 million downloads and 400+ episodes, this show is your trusted resource for: - Proven Shopify strategies, apps, and best practices that drive measurable results - Digital marketing tactics and retention playbooks that balance AI with genuine human touch - Real-world founder stories and lessons learned from my own journey and 400+ interviews with industry leaders - Deep dives into emerging tech (AI, AR/VR, automation) and how to use it without losing your brand’s soul - Operations, logistics, and customer experience solutions that reduce overwhelm and foster loyalty Each week, I sit down with Shopify partners, marketing experts, and successful store owners who share what’s actually working right now—no fluff, just actionable, battle-tested strategies. Whether you’re launching your first store or scaling past seven figures, you’ll walk away from every episode with at least one practical idea you can implement immediately. Ready to thrive in today’s fast-paced ecommerce world—growing smarter, not just faster? Hit subscribe and join thousands of merchants building customer-centric, future-proof brands with eCommerce Fastlane. Let’s unlock your store’s true potential—together. Steve Hutt x-Shopify - DTC Founder - Podcast Host Website: eCommerceFastlane.com Newsletter: FastlaneInsider.com LinkedIn: linkedin.com/in/shutt X: x.com/stevenhutt Instagram: https://www.instagram.com/ecommercefastlane Email: steve@ecommercefastlane.com

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Redefine Returns And Win Customers For Life With Memorable Exchange Experiences

Redefine Returns And Win Customers For Life With Memorable Exchange Experiences

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