Managing people is tough in any business. Gyms are no exception. You need to deal with different personalities and the fact that life outside the gym affects how your team acts inside it. Also, over time, they may become too comfortable and stop following the gym's rules.

Sounds familiar?

Most gym owners have likely faced coaches who start to slack off at some point. It begins with them not fully meeting their responsibilities, and before you know it, the whole atmosphere in the gym starts to shift because the same vibe starts to spread among the team.

This isn't just about a few missed tasks. It’s a far more important thing because it affects clients’ experience by changing the energy and consistency that your clients love.

So you, as a gym owner, need to get your team back on track, but how? You don't want to come off too strong and risk losing your staff. (Especially at a time when finding and retaining good trainers is super challenging.)

But then again, you can't just let things slide.

So, how to find the balance of being firm yet fair, making sure your team knows what's expected but also feeling valued? Sounds good but tricky, doesn’t it?

Well, if you want to find out how to establish systems for team communication and performance checks, correct team shortcomings, take personal responsibility, and lead by example, all while maintaining the positive atmosphere your clients expect, this episode is for you.

Join Randy and Zach as they share tips and strategies to keep your team motivated and in line.

Tune in, it’s worth it!

Key Takeaways:

• Intro (00:00)
• Challenges of maintaining client experience (01:46)
• Importance of leadership in team accountability (04:38)
• Systematic approach to problem-solving (06:49)
• Balancing empathy and firmness (11:15)
• Role of regular team meetings (14:41)
• Concept of leader as chief reminding officer (17:06)
• Developing a culture of improvement (22:22)
• Effectiveness of performance reviews (25:09)
• Recap (30:05)

Additional Resources:

- Business Accelerator Program winninggym.com/call

- Learn more about The Iron Circle 

- Business Talk with Fitness Professionals Facebook group 

- Jump on a call with Randy

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