The following guests sit down with host Justin White:

•   Chirag Rachhadia and Vipul Hapani, Vema Mortgage


Earn Client Referrals by Providing Immeasurable Value Through Service

It’s a dream scenario for any mortgage loan originator – leads falling into your lap. How can mortgage brokers get to a point where clients regularly refer them business? Listen to Episode #109 of Good. Better. Broker. to learn how two of North Carolina’s top producers have built their business on providing unrivaled value to their borrowers and referral partners.

In this episode of the Good. Better. Broker. podcast, you’ll hear how to deliver a level of service that will have clients referring you leads without asking them to do so.


In this episode, we discuss ...

•   1:39 – Chirag and Vipul’s transition from physical therapy to mortgages
•   3:30 – how Chirag and Vipul get word-of-mouth referrals
•   4:41 – creating a loan experience that leads to referrals
•   5:38 – thanking clients who send referrals
•   6:40 – the importance of an initial client call
•   7:57 – how Chirag and Vipul use a messaging app to communicate with clients
•   9:31 – why sharing industry news helps reputation
•   10:28 – purchase strategy
•   11:48 – focusing on lower loan amounts
•   12:33 – staying in front of clients
•   13:41 – how Chirag and Vipul ended up in Charlotte, NC
•   17:24 – why being available outside business hours is important


Resources mentioned in this episode:

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Show Contributors:

Chirag Rachhadia
Connect with Chirag on LinkedIn
Connect with Chirag on Facebook
Connect with Chirag on Instagram

Vipul Hapani
Connect with Vipul on LinkedIn
Connect with Vipul on Facebook
Connect with Vipul on Instagram


About the Host:

Justin White is UWM’s in-house brand journalist and the host of UWM Daily. He creates engaging content across multiple platforms to promote the benefits of the wholesale channel and partnering with UWM. A seven-time Emmy-award winner, Justin is a graduate of the S.I. Newhouse School of Public Communications at Syracuse University.

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