"Relentlessly Focused on the Customer: Stephanie Thum with Practical CX”

Supply Chain Now Episode 426

This episode of Supply Chain Now features Stephanie Thum. Stephanie is a long-time customer experience consultant and former practitioner who has spoken and written extensively on the field and practice of customer experience as a business discipline. Her experience includes work with government, B2B, technology, and nonprofit organizations. She served as one of the U.S. federal government’s first agency-level heads of customer experience from 2012-2016. During this time, she also served as an advisor to President Obama’s cross-agency task force on customer service, now known as customer experience. Her background also includes work as the Executive Strategist for CX Content for the Customer Experience Professionals Association and as the Chief Advisor for Federal CX at Qualtrics, where she counseled governments around the world on effective customer experience practices.

Upcoming Events & Resources Mentioned in this Episode:

Subscribe to Supply Chain Now: supplychainnowradio.com/subscribe/

Leave a review for Supply Chain Now: https://ratethispodcast.com/supplychainnow

Connect with Scott on LinkedIn: www.linkedin.com/in/scottwindonluton/

Connect with Greg on LinkedIn: www.linkedin.com/in/gswhite/

Connect with Stephanie on LinkedIn: https://www.linkedin.com/in/stephaniethum/

Supply Chain Now Ranked #1 Supply Chain Podcast via FeedSpot: tinyurl.com/rud8y9m

Supply Chain Now Ranked #3 Supply Chain YouTube Channel: https://tinyurl.com/yazfegov

WEBINAR- “Post COVID-19 Supply Chains: What is Needed to Adapt" - https://tinyurl.com/ycgwzl67

AIAG Virtual 2020 Supply Chain Conference: https://tinyurl.com/y8axeflc

Download the Q2 2020 U.S. Bank Freight Payment Index: freight.usbank.com/?es=a229&a=20

Listen and Subscribe to Supply Chain is Boring on Supply Chain Now: https://supply-chain-is-boring.captivate.fm/listen

Listen and Subscribe to TECHquila Sunrise with Greg White on Supply Chain Now: https://techquila-sunrise.captivate.fm/listen

Listen and Subscribe to This Week in Business History on Supply Chain Now: https://this-week-in-business-h.captivate.fm/listen

Listen and Subscribe to Veteran Voices on Supply Chain Now: https://veteran-voices.captivate.fm/listen

Check Out News From Our Sponsors:

U.S. Bank: www.usbpayment.com/transportation-solutions

Capgemini: www.capgemini.com/us-en/

Vector Global Logistics: vectorgl.com/

Verusen: www.verusen.com/

ProPurchaser.com: tinyurl.com/y6l2kh7g

This episode was hosted by Greg White and Scott Luton. For additional information, please visit our dedicated show page at: https://supplychainnowradio.com/episode-426.