This conversation explores the concept of employee experience and its evolution from employee engagement.

The case studies of the BBC and Schiphol Airport demonstrate innovative approaches to creating inspiring employee experiences. The discussion emphasizes the operational aspects of employee experience, including training, inclusion, belonging, pay, and benefits. It also introduces the concept of employee activation, where employees are empowered to make local changes to improve their work experience directly.

employee experience, employee engagement, case studies, operational aspects, training, inclusion, belonging, pay, benefits, employee activation, BBC, Schiphol, T-Mobile, AirBNB, Kaiser Permanente