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Summary
In this episode of Hey Docs!, Jill Allen interviews Dr. Anthony Bonavoglia, an orthodontist and founder of SmileSuite, about the evolution of patient communication in orthodontics. They discuss the importance of managing new patient inquiries effectively, adapting to modern communication preferences, and the role of automation and bots in enhancing patient experiences. Anthony shares insights on how SmileSuite has streamlined the new patient call process and the significance of providing a human touch in patient interactions. They dive into the importance of human interaction in patient communications, the evolution of call handling in dental practices, and the impact of technology on patient satisfaction and practice efficiency. The discussion also covers innovative strategies for improving new patient acquisition and the overall growth of orthodontic practices.


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SmileSuite - https://getsmilesuite.com/


Takeaways

• Dr. Anthony Bonavoglia is an orthodontist with 20 years of experience.
• SmileSuite focuses on handling new patient phone calls for practices.
• The importance of quickly converting leads into appointments is vital.
• Many practices struggle with managing patient inquiries effectively.
• Patients prefer various communication methods, including text and online forms.
• Automation can enhance efficiency but should not replace human interaction.
• Understanding generational communication preferences is essential.
• Creating a positive first impression is crucial for patient retention.
• Data shows a significant increase in patient bookings with effective call handling.
• Practices can benefit from outsourcing call management to improve efficiency.
• Patient satisfaction is directly linked to how calls are handled.
• Asking about additional needs during calls can increase patient bookings.
• Virtual consultations can qualify patients without taking up doctor time.

Chapters
 
00:00 Introduction
01:35 Anthony Background and SmileSuite
04:18 Missed Calls = Lost Patients
06:19 From Contact to Contract
08:31 Speed to Lead Systems
11:48 Generational Communication Shifts
15:08 Call Scripts and Consistency
21:49 Automation Bots and Human Touch
24:11 AI Assisted Humans
26:47 Conversion Lift Data
30:47 Triage Beats Voicemail
32:59 Referral Slip Save
34:34 Call Tips That Convert
37:15 Contact Info 

Episode Credits:
 
Hosted by Jill Allen
Produced by Jordann Killion
Audio Engineering by Garrett Lucero

Are you ready to start a practice of your own? Do you need a fresh set of eyes or some advice in your existing practice?

Reach out to me- www.practiceresults.com.
   
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