Welcome to another episode of eCommerce Fastlane. Today, we’re excited to have Vikas Jha, the Vice President of Engineering for Conversational Commerce at Bloomreach.

In this episode of eCommerceFastlane, we dive into the exciting world of AI and how it's changing online shopping. Our guest is Vikas Jha, who leads the conversational commerce team at Bloomreach. We'll explore how Bloomreach uses AI to make online shopping more personal and fun for customers.

Vikas will tell us about Bloomreach's cool AI called Loomi. This smart AI helps create unique shopping experiences for each customer. We'll also learn about Bloomreach's different tools that help businesses connect with customers, make searching for products easier, and even chat with shoppers in a natural way.

But that's not all! Vikas will share his journey in the tech world, including how chatbots have grown up over the years. He'll explain why talking to customers through chat can help businesses make more money. We'll even hear about real companies, like the Japanese snack box company Bokksu, that are using these new tools.

Whether you run a business and want to keep your customers coming back, or you're just curious about how AI is making online shopping better, this episode has something for you. So grab a snack, get comfy, and let's jump into the future of online shopping!

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