ServiceNow is leading the charge in HR tech, reimagining employee workflows with AI to simplify onboarding, enhance employee engagement, and promote continuous development. Gretchen Alarcon shares the vision behind ServiceNow's transformation, emphasizing AI’s role in delivering seamless experiences, streamlining workflows, and building trust in automated processes.

In this episode, we look at employee workflows, onboarding, AI in HR, continuous engagement, employee experience, offboarding, and performance management as key elements driving ServiceNow's strategy. Gretchen explores how talent development, workflow automation, and re-recruiting contribute to a forward-thinking approach in the Future of Work.

Chapters

00:00 Introduction to ServiceNow and Employee Workflows

03:40 Transforming Employee Onboarding Processes

09:37 The Role of AI in Enhancing Employee Experience

12:30 Continuous Engagement: The Concept of Re-Recruiting

15:05 The Manager's Role in Employee Development

17:16 Leveraging AI for Performance Reviews

18:34 The Importance of Skills in Talent Development

22:11 Addressing Employee Experience and Workflow Friction

24:23 The Role of Offboarding in Employer Branding

30:06 ServiceNow's Evolution and Future Directions

35:24 Innovations in Employee Workflows and AI Integration

Connect with Gretchen Alarcon here:

William Tincup LinkedIn: https://www.linkedin.com/in/tincup/

Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/

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