The Use Case Podcast

By WRKdefined

Discover insights from tech leaders on The Use Case Podcast. Learn how they make compelling business cases for their technology. Get inspired to enhance your business with innovative ideas. Proudly br... more

FAQs about The Use Case Podcast:

How many episodes does The Use Case Podcast have?

The podcast currently has 38 episodes available.

The Use Case Podcast episodes:

October 31, 2024Revolutionizing Employee Workflows with AI: ServiceNow’s Blueprint for the Future of Work
ServiceNow is leading the charge in HR tech, reimagining employee workflows with AI to simplify onboarding, enhance employee engagement, and promote continuous development. Gretchen Alarcon shares the vision behind ServiceNow's transformation, emphasizing AI’s role in delivering seamless experiences, streamlining workflows, and building trust in automated processes.
In this episode, we look at employee workflows, onboarding, AI in HR, continuous engagement, employee experience, offboarding, and performance management as key elements driving ServiceNow's strategy. Gretchen explores how talent development, workflow automation, and re-recruiting contribute to a forward-thinking approach in the Future of Work.

Key Takeaways
ServiceNow has positioned itself as a leading AI platform for employee workflows.
Advanced technology significantly enhances onboarding and engagement.
Continuous engagement, including re-recruiting, boosts employee retention.
Managers must be equipped to drive talent development with technology’s support.
Offboarding impacts employer branding and alumni relations positively.
ServiceNow’s focus on AI and innovation is reshaping HR technology standards.

Chapters
00:00 Introduction to ServiceNow and Employee Workflows
03:40 Transforming Employee Onboarding Processes
09:37 The Role of AI in Enhancing Employee Experience
12:30 Continuous Engagement: The Concept of Re-Recruiting
15:05 The Manager's Role in Employee Development
17:16 Leveraging AI for Performance Reviews
18:34 The Importance of Skills in Talent Development
22:11 Addressing Employee Experience and Workflow Friction
24:23 The Role of Offboarding in Employer Branding
30:06 ServiceNow's Evolution and Future Directions
35:24 Innovations in Employee Workflows and AI Integration

Connect with Gretchen Alarcon here:
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
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40min
October 24, 2024How Brightside Helps Employees Beat Financial Stress and Boost Well-being
Brightside is revolutionizing employee financial health by addressing financial stress with personalized coaching and innovative solutions. Focusing on enterprise companies and frontline workforces, their platform boosts well-being, reduces turnover, and aligns financial wellness with business goals—creating a healthier, more engaged workforce.
In this episode, we look at financial health, employee well-being, financial stress, personalized assistance, financial wellness, productivity, and healthcare costs. These keywords are at the heart of how Brightside's platform supports companies and employees in improving their financial well-being and overall performance in the workplace.
Key Takeaways:
Brightside’s platform offers personalized financial coaching to reduce financial stress and improve employee well-being.
The company addresses the financial needs of 70% of the population, focusing on financially unhealthy individuals.
Brightside aligns financial wellness with business goals by reducing turnover and lowering healthcare costs.
Financial literacy is a core component that helps employees make better financial decisions.
Brightside works closely with enterprise companies and frontline workforces to deliver impactful solutions.
The platform fosters a confidential and non-judgmental environment, promoting trust and employee engagement.

Chapters
00:00 Introduction and Background
03:01 The Need for Financial Health Solutions
07:42 Addressing the Financially Sick
12:40 The Impact of Financial Stress on Health and Business
17:02 Promoting Financial Well-being and Behavior Change
19:51 The Problem of Financial Unhealthiness
21:27 Breaking Through Taboos and Building Trust
24:20 Making Financial Wellness Easier
26:34 Success Stories with Enterprise Companies
30:02 Life-Changing Impact on Individuals
31:48 Communicating and Intercepting at Choke Points
35:20 Aligning Employee Well-being with Company Goals
39:21 The Synergy Between Employee and Company Benefits

Connect with Tom Span here: https://www.linkedin.com/in/tomspann/
Learn more about Brightside here: https://www.gobrightside.com/
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
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46min
October 17, 2024Sync2Hire: Revolutionizing Post-Application Recruitment Communication
Brian Sherlock, CEO of Sync2Hire, joins William Tincup and Ryan Leary to explore the future of post-application recruitment communication. We dive into how Sync2Hire improves hiring efficiency, streamlines compliance, and integrates with ATS systems for a seamless candidate experience. This episode offers insights into how recruiters can enhance collaboration and centralize communications in one powerful platform.
In this episode we look at Sync2Hire, recruitment technology, post-application communication, ATS integration, hiring efficiency, and how this tool is set to revolutionize the candidate experience and compliance in hiring. Tune in to learn how to modernize your hiring process with Sync2Hire.
Key Takeaways:
Sync2Hire fills the communication gap post-application, improving recruiter-candidate interactions.
The platform enhances recruitment collaboration and hiring efficiency by centralizing data.
Compliance in hiring is simplified, ensuring recruiters avoid legal pitfalls while staying efficient.
Sync2Hire’s seamless ATS integration enhances the overall speed and quality of recruitment.
The platform dramatically improves the candidate experience, leading to better hires and retention.
The future of HR tech depends on dedicated tools like Sync2Hire to streamline post-application processes.

Chapters
00:00 What is Sync2Hire? and What is Post Application Communication?
03:03 The Problem of Post-Application Communication
06:00 The Backstory of Sync2Hire
08:53 Understanding Compliance in Recruitment
12:13 The Demo Experience and Aha Moments
15:09 Speed and Quality in Hiring
17:57 The Evolution of Recruitment Practices
20:58 Efficiency in Recruitment Communication
24:03 Overcoming Objections to Sync2Hire
27:05 Integration Strategy with ATS
30:09 Future Developments for Sync2Hire

Learn More about Sync2Hire here: https://sync2hire.com/
Connect with Brian Sherlock here: https://www.linkedin.com/in/briansherlock6/
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
Connect with WRKdefined on your favorite social network
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33min
October 10, 2024Micro Learning and The Power of AI in Content Creation Ryan Laverty of with Arist.co
In this episode, we look at micro learning, bite-sized content, AI, learning management system, engagement, customization, and data analytics. By delivering personalized learning experiences where employees already spend time, Arist revolutionizes how organizations approach employee development, making L&D more agile and impactful.
Key Takeaways:
Arist increases engagement with bite-sized content delivered every six minutes instead of every six weeks.
AI customizes learning experiences, with over 85% of recommendations accepted by users.
Arist targets companies with complex training needs and large employee bases.
Data analytics and AI are essential for improving L&D and personalizing learning.
The role of L&D professionals is evolving, with learning being integrated into other roles.
Speed and agility in learning are key to staying competitive in today's fast-paced environment.

Chapters
00:00 Introduction and Overview
01:11 Micro Learning and Bite-Sized Content
04:54 The Power of Shorter, Engaging Content
06:58 AI in Content Creation
09:20 The Advancements in AI
16:13 Building Trust in AI-Generated Content
18:59 Deploying Content and Testing
21:51 Target Buyers and Industries
22:59 The Changing Role of Learning and Development Professionals
24:17 The Importance of Data and Analytics in Learning and Development
25:08 The Potential of AI in Personalized Learning Experiences
27:06 Overcoming Resistance to New Learning Methods
29:45 The Need for Speed and Agility in Learning

Connect with Ryan Laverty here: https://www.linkedin.com/in/ryan-laverty/ and learn more about Arist.co here: https://www.arist.co/
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/
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49min
October 03, 2024Workforce Agility: How Skills Shape the Future Cornerstone Connect Live
We dive into the evolution of Cornerstone’s Galaxy, the skills-centric platform reshaping workforce agility. Learn how companies are leveraging SkyHive data, the Talent Experience Platform, and the Galaxy Wheel to boost internal mobility, reduce costs, and future-proof their workforce through continuous skills development.
In this episode, we look at skills development, workforce agility, talent management, internal mobility, HR tech, learning management system, and the future of work to uncover how Cornerstone's Galaxy and SkyHive’s forward-looking data are reshaping the HR landscape.
Key Takeaways:
Cornerstone’s Galaxy integrates skills at the core of learning and development for enhanced workforce agility.
The Talent Experience Platform links learning, development, and skilling to workforce outcomes.
SkyHive’s global data refresh enables real-time skills updates, driving agility across organizations.
Companies like Cornerstone’s clients aim for 90% internal mobility using Galaxy’s skill-driven framework.
Galaxy’s learn, elevate, and transform model helps organizations identify, develop, and close skills gaps.
Implementing Galaxy requires strategic onboarding to ensure successful adoption and workforce development.
Connect with Anna Goldberg here: https://www.linkedin.com/in/annargoldberg/
Get your free copy of Workforce Agility for Dummies here: https://www.cornerstoneondemand.com/resources/article/Workforce-Agility-For-Dummies-Cornerstone-Special-Edition/
Learn more about Cornerstone here:
https://www.cornerstoneondemand.com/
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25min
September 26, 2024Harnessing Big Data and AI for Strategic Workforce Planning with Talent Neuron
David Wilkins from Talent Neuron breaks down how big data, AI, and machine learning are transforming talent intelligence and workforce planning. Talent Neuron’s platform offers insights on talent demand, supply, and cost to help CHROs and heads of TA make strategic decisions. With a focus on data quality and actionable insights, Talent Neuron supports companies in navigating evolving talent and skills needs, from skills analysis to competitor benchmarking.
In this episode, we look at Talent Neuron, big data, AI, machine learning, talent demand, talent supply, and strategic workforce planning. Discover how Talent Neuron’s data-driven approach empowers organizations to make informed talent decisions and stay ahead in a competitive landscape.
Key Takeaways:
Talent Neuron leverages big data, AI, and machine learning to provide actionable insights on talent demand, supply, and cost.
Their platform is essential for strategic workforce planning, helping CHROs and heads of TA navigate evolving talent and skills needs.
Talent Neuron's data integrates with ATS and CRM systems, expanding its reach and utility.
Data quality and transparency are crucial when selecting talent intelligence solutions.
The evolution of Talent Neuron includes modular solutions and scenario-driven planning for more accessible data utilization.
Future developments include a generative AI chatbot and expanded capabilities for talent intelligence.

Chapters
00:00 Introduction and Setting the Stage
02:02 Combining Product and Marketing
05:35 Understanding Talent Neuron and its Purpose
08:13 Target Audience and Trigger Points
12:31 Integration and Workflow
15:06 Expanding the Target Audience
16:04 Success Stories and Lessons Learned
17:44 Challenges and Future Opportunities
19:16 The Changing Talent Landscape
23:32 Talent Analysis and Solutions
29:11 Making Data Actionable and Intelligent
32:58 Key Considerations in Buying Talent Intelligence Solutions
39:01 Future Plans: Actionable Insights and Scenario-Driven Planning

Connect with David Wilkins here: https://www.linkedin.com/in/dwilkinsnh/
William Tincup LinkedIn: https://www.linkedin.com/in/tincup/
Ryan Leary LinkedIn: https://www.linkedin.com/in/ryanleary/

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46min
September 19, 2024Predicting the Future Workforce: How Pepelwerk is Revolutionizing HR Tech
Kim Kelley from Pepelwerk breaks down how AI and machine learning are transforming HR for small and medium-sized organizations. From talent management to workforce planning, Pepelwerk leverages advanced technology to help HR leaders relate better to employees, predict workforce needs, and improve overall efficiency.
In this episode, we look at HR, AI, machine learning, workforce planning, talent acquisition, predictive analytics, and employee retention to explore how Pepelwerk integrates into HR tech stacks, streamlines recruitment, and enhances career development through real-time skilling and personalized AI career assistants.
Key Takeaways
Pepelwerk uses AI and machine learning to improve human capacity planning and talent management for HR leaders.
The platform targets small and medium-sized organizations while offering enterprise-level ERP integration for more complex HR tech needs.
HR leaders must focus on right-sizing technology to align with organizational goals and ensure a positive employee experience.
Predictive analytics and real-time skilling are critical tools in improving talent acquisition and retention strategies.
Personalized AI career assistants can provide ongoing mentorship and career development, improving employee satisfaction.
A customer success story demonstrates how Pepelwerk reduced recruitment costs and streamlined processes for HR teams.

Chapters
00:00 Introduction and Recording Setup
03:24 Introduction to Pepelwerk and its Purpose
05:06 Using AI and Genotyping for Self-Discovery
06:14 The Problem Pepelwerk is Solving for HR Leaders
07:39 Challenges with Legacy Systems and Processes in HR
08:18 Transitioning from HR Leader to Starting Pepelwerks
09:36 The Painful Journey of Being an Entrepreneur
11:03 Describing Pepelwerk and its Unique Position
13:25 Discussion about Walmart and HR Budgets
15:25 Target Audience and Integration with Tech Stacks
18:55 Introduction to HR tech stacks
19:29 Questioning the similarity of HR tech stacks
20:14 The importance of right-sizing technology
21:30 Caring about the budget and the organization
22:08 Aligning actions with stated values
23:44 The importance of caring in HR
25:54 The category is fucking fabulous
28:13 The aha moment: Retaining talent acquisition budget
30:33 The power of real-time mentorship and coaching
34:50 Customer success story: Streamlining recruitment and reducing costs

Connect with Kim here: https://www.linkedin.com/in/the1kimkelley/ and learn more about Pepelwerk here: https://www.pepelwerk.com/

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45min
September 12, 2024Building and Expanding Tech Teams with Echo
In this episode, we look at how Echo, tech teams, software engineers, remote work, long-term partnerships, startups, and validation come together to create seamless offshore hiring solutions. With our personalized approach, we ensure companies can build stronger, more integrated development teams without the hassle.
Key Takeaways:
Echo supports Western tech companies in expanding their tech teams by providing vetted software engineers from Eastern Europe.
Echo manages legal support, tax, and HR for all employees, making them feel like part of the client’s company.
Echo focuses on long-term partnerships with small to midsize companies and established startups looking to grow.
A strong network of validated software engineers ensures clients get the best talent.
Echo’s personalized approach stands out from typical recruitment companies, fostering closer relationships and team integration.
Echo ensures employee satisfaction through team-building events, corporate parties, and ongoing support, enhancing productivity and retention.

Chapters
00:00 Introduction and Background
02:39 Overview of Echo's Services
04:53 Global Payroll and Recruiting Challenges
07:48 Maintaining Employee Satisfaction and Long-Term Partnerships
09:54 Finding and Validating Software Engineers
12:16 Onboarding and Interacting with Developers
15:33 Timeframe for Staffing and Hiring Process
18:34 Standing Out in a Competitive Market
28:34 Conclusion and Final Thoughts

Connect with Max and Echo here: https://www.linkedin.com/in/maxantoniuk

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37min
September 05, 2024Automating the Process of Sending Handwrytten Notes with David Wachs
David Wachs, CEO of Handwrytten, shares how his company scales personalized, Handwrytten notes using robotic technology. From employee appreciation to recruiting and customer engagement, Handwrytten notes outperform digital messages in impact and authenticity, helping businesses build meaningful relationships that drive growth.
In this episode, we look at automated handwriting, personalized notes, employee appreciation, recruiting, customer engagement, and the power of Handwrytten notes in fostering authentic relationships.
Key Takeaways:
Handwrytten is the largest provider of automated handwriting services, using robots to scale personalized notes.
Handwrytten notes offer an authentic way to connect, especially for individuals with poor handwriting or fine motor issues.
Personalized Handwrytten messages are more likely to be read and retained compared to digital alternatives.
Key use cases for Handwrytten include employee appreciation, recruiting, and customer engagement.
The technology behind Handwrytten ensures accuracy, efficiency, and the scalability of Handwrytten notes.
Sending Handwrytten notes for sales follow-ups, candidate outreach, and performance reviews can improve business outcomes and relationships.

Chapters
00:00 Who is David Wachs and Handwrytten
01:43 Automated Handwriting: Efficient and Authentic
06:42 The Power of Handwrytten Notes
09:51 Overcoming Poor Handwriting with Handwrytten
13:51 Returning to a Gratitude and Thank You Mentality
18:50 The Importance of Intentionality in Gratitude
19:51 Handwrytten Notes: More Likely to be Read and Displayed
20:17 The Fulfillment Process
21:04 The Process of Sending Handwrytten Notes
22:45 Tracking and Delivery Notification
24:39 Automating Handwrytten Notes in HubSpot
27:39 The Power of a Genuine Thank You
28:12 Creative Use Cases for Handwrytten Notes
33:15 Using Handwrytten Notes for Trade Show Engagement
35:31 Customization and AI in Handwrytten Notes
37:43 Closing Remarks and Appreciation

Connect with David Wachs here: https://www.linkedin.com/in/davidwachs/
Learn more about Handwrytten here: https://www.handwrytten.com/

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44min
August 29, 2024Navigating the Complexity of Employee Benefits with Jeff Williams at Aptia
Jeff Williams from Aptia shares the ins and outs of benefit administration, emphasizing the complexity of health administration, compliance, and the challenges employers face in offering tailored employee benefits. From understanding regulations to enhancing benefit adoption, I explore how employers can design better programs that meet employees' diverse needs.
In this episode, we look at Aptia, benefit administration, compliance, health administration, employee benefits, state regulations, benefit design and how they all play a critical role in shaping modern workplaces. Discover the strategic decisions employers must make to ensure benefits are both compliant and valuable.
Key Takeaways
Aptia offers comprehensive benefit administration services that simplify eligibility management, enrollment, and life event tracking for large employers.
Complex state and city regulations require expert navigation, and Aptia helps employers stay compliant across various jurisdictions.
Benefit design goes beyond health plans, encompassing retirement benefits, time off, and even unique options like pet insurance.
Effective communication is crucial for benefit adoption, ensuring employees understand and utilize their benefits fully.
Employers must weigh trade-offs when selecting benefits, balancing cost with the needs and preferences of their workforce.
Understanding employee demographics is key to creating benefit programs that resonate and retain talent.

Chapters
00:00 Introduction and Small Talk
02:03 Introducing Jeff Williams and Aptia
03:12 Aptia's Role in Benefit Administration
04:47 The Problem Aptia Solves
06:32 The Complexity of Benefits Administration
08:46 Types of Benefits Handled by Aptia
10:30 The Increasing Complexity of Benefits Regulations
11:38 Proliferation of Benefit Types
15:46 Unique Benefits: Menopausal Benefits
16:13 The Complexity of Employee Benefits
17:09 The Importance of Benefit Consumption and Adoption
18:18 Making Trade-Offs in Benefit Design
19:49 Effective Communication in Benefit Programs
22:51 Understanding the Employee Population for Better Benefit Design
25:32 Key Questions for Potential Benefit Program Buyers

Connect with Jeff Williams here: https://www.linkedin.com/in/jeffreylwilliams/
Learn more about Aptia here: https://www.linkedin.com/company/aptia-group/

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45min

FAQs about The Use Case Podcast:

How many episodes does The Use Case Podcast have?

The podcast currently has 38 episodes available.

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