Victoria-based broker Paul Williams has become the go-to broker for vendors at the South Melbourne market, with nearly all his business being referred from this client base. But to keep up with demand, the broker has had to bolster his team — now bringing in some of his family members as well as outsourced help — to ensure that they're keeping on top of demand. In this episode, we catch up with the Editor's Choice winner from the Better Business Awards Victoria/Tasmania to find out:

• Why he's constantly refining his process
• The one thing he keeps top of mind when meeting clients
• His top tips for new brokers

And much more!