June 03, 2024

Running a Multi-Million Dollar Clinic 7 Days a Week Without a Front Desk: Katie White’s Story

1 hour 9 minutes

In this new episode, Rick sits down with Katie White to talk about how she manages her 7 figure clinic with a fully remote front desk, the tasks she delegates to virtual assistants, and how Bill 36 will affect clinic owners and clinicians.

Katie White is the owner of Courtenay Massage Therapy in British Columbia, where she leads a team of 14. Her clinic has over 400+ Google reviews with a 4.9/5 rating.

In this conversation, Rick and Katie discuss topics such as:

How Katie is open 7 days a week from 8am-8pm with 100% remote front desk

What is Bill 36 in BC and how will it affect clinic owners and clinicians?

Why Katie was forced to move to 100% remote front desk (her clinic wasn’t making money)

What does your org structure looks like with remote front desk?

CallHero vs. Ginger Desk Virtual Assistants

Tasks delegated to virtual assistants (marketing, billing, calls, scheduling, etc)

Patient experience with a remote front desk

Why you should text a welcome video to new patients before first appointment

What systems and softwares Katie uses for her front desk

Watch the episodes on YouTube: https://www.youtube.com/c/RickLauCallHero

Follow on Instagram, new videos EVERY SINGLE DAY:

instagram.com/thericklau/

Linkedin: https://www.linkedin.com/in/rick-lau/

Signup for the newsletter (22k+ clinic owners):

clinicowner.com

Sponsors:

Callhero: mycallhero.com

Apply to join #1 clinic owner community

clinicaccelerator.com

...more

View all episodes

By Rick Lau

June 03, 2024

Running a Multi-Million Dollar Clinic 7 Days a Week Without a Front Desk: Katie White’s Story

1 hour 9 minutes

Katie White is the owner of Courtenay Massage Therapy in British Columbia, where she leads a team of 14. Her clinic has over 400+ Google reviews with a 4.9/5 rating.

In this conversation, Rick and Katie discuss topics such as: