Employee retention, job quality, and customer happiness are high priorities in businesses striving for growth and success, especially in the cleaning industry, but did you know that most of that comes back to company culture?

Jason Johnson is the owner of Premier Janitorial Services in Wasilla, Alaska. Premier Janitorial Services specializes in cleaning facilities within the medical industry. A few years ago Jason and his wife noticed that the company’s growth had plateaued and it had even gotten to a point where they didn’t want to take on more business.

A cultural shift was necessary and so, with the help of a great coach, they began that shift. Not only did they see growth again, but they saw an improvement in the quality of work being done and the satisfaction of their customers. Fast forward to 2020 and they’re weathering the pandemic with relative ease due to an extraordinary team built around the values they established.

Learn more about this episode and our podcast here: https://www.janitorialmanager.com/the-business-of-cleaning-podcast/

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